Food Service Team Member-Clerk

Job TitleResponsible for providing customers with an easy, efficient, and accurate dining experience. Ensures a positive experience for customers by maintaining a clean, welcoming environment with beautifully presented food and beverages. Provides the highest level of customer service.Wage Range: $19.00-$24.00 per hourFull-time, variable hours, evening and weekend availability requiredPrimary DutiesProvides excellent customer service; Keeps alert to customer needs and practices a'sense of urgency' to assist customers quickly and efficientlyEnsures that the deli case, coffee bar, and salad bar are clean, stocked, rotated, garnished, and appealing to customers during entirety of shiftEnsures tables and service areas in deli and mezzanine are bused, cleaned, and stockedKeeps dishes, glasses, cutlery well stocked. Sends dirty dishes, glasses, cutlery to BOHDishwashing deployment as assignedKeeps Leads and/or BOH apprised of status of case items and hot food items during high volume hoursUnderstands food allergies and is able to assist customers in selecting appropriate foodUnderstands and adheres to portion control policies such as ice cream scoops, sandwich portions, smoothie portions, etc.Rotates, displays, and handles food following Health Department standards and Co-op policyPlates and weighs food, using scales accuratelyMakes made-to-order food according to established procedures (sandwiches, juices, smoothies, espresso, etc)Delivers food to customers in deli and mezzanine areasWorks cooperatively and communicates effectively with Front and Back of House (BOH) staffKnows the membership system and is able to accurately answer customer questionsActively promotes the SVFC Membership Program to all customersCommunicates concerns and ideas to managerOther duties as assignedQualifications and SkillsPrevious customer service experience desired; background in cashiering or retail grocery/deli industry preferredKnowledge of organic/natural products helpfulCooking/farming experience helpfulProven ability to provide excellent, professional customer service by projecting a friendly, outgoing presence and maintaining a respectful demeanor at all timesAbility to handle multiple demands, remain calm, think quickly, prioritize effectively, and problem solve within established guidelinesAbility to work well with others in a cooperative environment where teamwork, compassion and constant communication are essentialAbility to meet expectations of regular, predictable attendanceAbility to work a flexible schedule including mornings, evenings, and weekendsAbility to maintain current food handler cardMust be at least 18 years of ageHigh school diploma or equivalentEssential Physical RequirementsProlonged standing and walkingFrequent reaching, bending, twisting, and rotatingRegular fine motors skills work and gripping with handsAbility to lift 20 to 40 pounds occasionallyExposure to FDA approved cleaning chemicals.Exposure to temperatures such as walk in coolers and freezersMust be 18 years of ageBenefits—Depending on Hours Worked25% Employee DiscountLunch DiscountHealth Insurance (Medical, Dental, Vision, Rx)Long Term DisabilityLife Insurance401(k)Paid Time OffIMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Salary Description $19.00-$24.00 per hour