General Manager

PURPOSE

Prioritizes, directs and coordinates the activities of a restaurant to continually strengthen the Brand's position and maximize its sales and profitability.

KEY ACCOUNTABILITIES

Essential Functions

People

• Management Staffing/ Development: Cover 100% of shifts with MICs capable of running great shifts
• Team Member Staffing/ Development: Cover 100% of the shifts with adequate staffing in all key positions
• Succession Plan: Active plan for key positions (GM, AGM, SL, TT)
• Employee Morale: Ensures fair & equal treatment of all employees, follows-up on VOC action plans, provides good & timely performance evaluations and addresses all employee concerns with urgency
• Management Training: Teaches & delegates recruiting techniques, training & coaching skills and the evaluation process
• Coaching: Able to raise the performance of employees through effective coaching skills

Compliance

• Government Laws: Ensures strict compliance with applicable laws
• Company Policies: Ensures strict compliance with all company policies and addresses all violations with urgency

Financials

• Inventory and Labor: Understands the KPI's of Inventory & Labor controls and capable of Controlling them to expectations
• Follow-Up: Follows up Daily on Sales, COS and COL variances
• Verify and sign off on weekly and period end inventories and payroll for accuracy
• Problem Solving: Able to Troubleshot/Correct COS, COL, Ops variances
• Management Training: Teaches & delegates to the management team the key points of ordering, projections & scheduling, daily key cost awareness/ reaction and P&L analysis
• Strives to drive year-over-year growth in Sales and Profit

Operations

• Delivers attentive, hospitable and quick customer service on 100% of shifts
• Delivers good Food Quality on 100% of shifts
• Provides a clean and sanitary environment for customers on 100% of shifts
• Consistently raises the bar for Group & Brand standards
• Understand, communicate, and execute Group & Brand standards and initiatives on all shifts

Assets

• Consistently maintains exterior/ interior grounds & facilities
• Corrects all asset deficiencies with urgency
• Eliminates any potential for liability with urgency

Safety

• Creates a store culture that makes safety Priority #1
• Strictly enforces safety rules and policies on 100% of shifts
• Responds to all safety concerns with a high degree of urgency
• Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility

Availability

• Minimum 5 day, 50 hour work week.
• Open availability as business needs dictate. Nights and weekends expected.
• GMs will work varying schedules to include at a minimum: All Fridays, 2-Saturdays & 2 -Closings per period and 1-Sunday every other Period or as business needs require.
• Available to work anywhere on the island.
• Need transportation as business needs require.

Other Functions

• Performs other duties as assigned.

DECISION-MAKING

• Customer relations
• Compliance with Brand & Company Standards
• Recruitment & Retention
• Restaurant operations

PARAMETERS FOR SUCCESS

• Complete all essential functions
• Compliance with all Brand and Company Standards and targets
• Guests, in-store operators, operations management, office staff, maintenance, and vendors

COMPETENCIES + PROFESSIONAL JOB PROFILE

• Abilities, Knowledge, and Skills
• Analytical: Able to analyze reports and correct deficient areas effectively.
• Problem Solving: Able to problem solve and achieve desired results.
• Organization & Planning: Able to organize priorities, develop & execute plans to achieve desired results.
• Coaching: Able to develop skills of employees to perform at a higher level.
• Team Building: Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench.
• Working Conditions
• Minimal hazards.
• General restaurant and office working conditions.

Qualifications

• High School Diploma
• Physical and/or Medical Requirements
• Must obtain a Tuberculosis Clearance Certificate.

$55000 per year -

This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.