Account Executive

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, September 22, 2026More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position SummaryThe Account Executive is responsible for managing strategic issues and cultivating relationships with Duke Energy’s largest and most complex commercial and industrial customers. This role focuses on enhancing customer satisfaction, strengthening key external partnerships, building customer advocacy, and identifying opportunities to grow earnings. In collaboration with internal teams, Account Executives develop and execute strategies that support the company’s business objectives, policy priorities and reputation management efforts.ResponsibilitiesRelationship and Issues ManagementEstablish and maintain strong relationships at all levels within customer organizations to support long-term engagement and strategic alignment.Demonstrate an in-depth knowledge of complex rate structures, billing options, demand response programs, and renewable options based upon their respective customer value propositions.Serve as lead negotiator and primary decision maker in resolving customer issues, ensuring timely and effective solutions.Own and manage the entire customer relationship, coordinating with internal departments, including senior leadership, to ensure alignment.Understand the customer’s unique needs, strategic issues, business objectives and decision-making processes, and effectively communicate those needs internally to drive alignment and support.Business & Economic DevelopmentDrive regional growth by partnering with the Duke Energy economic development team in identifying, coordinating, and managing potential new projects or expansions within the company’s service territory.Drive earnings growth by proactively identifying and positioning technical products and service solutions that meet and exceed customer needs.Manage the sales process from initial needs assessment through solution delivery, coordinating internal cross-functional teams to ensure customer success.Coordinate and manage customer service projects and load growth opportunities.Actively promote the implementation and broad acceptance of the company’s tools and services.Strategic PlanningDevelop and execute strategic plans to proactively address and resolve issues, strengthening and preserving relationships with the company’s large business customers.Develop and maintain a comprehensive understanding of the customer’s business, key stakeholders and strategic initiatives to better anticipate needs and deliver value.Monitor and communicate market trends, forecasts, and external factors – such as environmental and regulatory developments – impacting large business customers, providing insights to internal stakeholders for strategic planning and forecasting.Develop and implement action plans for specific projects to achieve defined business objectives and customer outcomes.Project ManagementServe as the primary liaison between customers and internal teams to ensure timely delivery of solutions and alignment with customer expectations.Provide support during emergency and storm events by communicating outage information and restoration updates to customers.Education and Policy AdvocateEstablish and maintain effective communication and education channels to keep customers informed and engaged.Serve as a liaison between the company and customer to communicate and educate on relevant regulatory and legislative matters.Prepare and present relevant information on emerging trends, technologies, and industry developments to customers, ensuring they remain informed and engaged.Performance ManagementDevelop and maintain technical and working knowledge of industrial processes and technologies used by large assigned customers that affect the energy delivery methods including all energy end uses.Develop and maintain comprehensive working knowledge of electric systems and components, including those associated with Duke Energy’s transmission and distribution system, as well as the effect of the interface with the customer’s systems.Serve as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customers’ needs.Basic/Required QualificationsBachelor’s degreeFive (5) years minimum required related experienceIn lieu of degree(s) and experience listed above, High School/GED AND eight (8) years minimum required related experienceDesired QualificationsMaster’s degreeCertified Energy ManagerProfessional EngineerExperience managing relationships with large and complex customers and/or key stakeholdersAbility to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation’s business plans and objectivesAdditional Preferred QualificationsExtensive knowledge of electric distribution and transmission systems and grid operationsKnowledge of customer-side energy distribution and energy-consuming systems and processesExcellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skillsBusiness development experienceExcellent judgment and decision-making skillsAbility and flexibility to effectively manage and facilitate multiple projects and issues simultaneouslyEffective analytical, problem identification and resolution skillsAbility to maintain composure and clarity of thought and purpose when confronted with highly stressful situationsAbility to work in a team environment to coordinate resources in a matrixed organization to meet customer expectationsProven self-starter, with a results-oriented mindset, capable of taking initiative and driving tasks to completion with minimal supervisionHave the knowledge and capability to pass the CEM certification test.In lieu of requirements: HS/GED + 9 years of work experience or Associates + 7 years of work experienceWorking ConditionsHybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.Ability to engage 24/7 for response and resolution of emergent customer needs including but not limited to power outages, emergent maintenance work, and major storm support.Specific RequirementsHave the knowledge and capability to pass the CEM certification test Valid driver’s licenseTravel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.PrivacyDo Not Sell My Personal Information (CA)Terms of UseAccessibilitySummaryLocation: Raleigh, NCType: Full time