Care Coordinator- Murray Hill

Responsibilities Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Murray Hill location. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued while controlling the flow of appointments. They will respond to all phone calls and emails within 2 hours, always within 24 hours. Care Coordinators guide patients through our out‑of‑network experience, greet all patients who enter the clinic with a smile, and execute 5‑star customer service. A collaborative spirit is valued to ensure everyone receives the care and support they need. Qualifications Previous customer service experience. Hospitable, welcoming, and team-oriented. Strong communication skills and ability to multi‑task. Strong attention to detail and willingness to grow. BA/BS degree preferred, not required. Manual dexterity to manipulate office equipment and make written notations. Ability to use computer keyboard 90% of each workday. Hearing acuity to communicate over the telephone. Visual acuity to read information on computer screen. The ability to sit, stand, walk for extended periods of time. Occasional lifting up to 10 pounds floor to waist. Success Factors Passion for hospitality and customer service. Self‑motivation and willingness to go above and beyond. Enjoyment of making an impact daily and connecting with people. A proactive, collaborative, team‑oriented attitude because we don’t work in silos. Celebrating wins and learning from losses with patients, colleagues, and the surrounding community. Benefits One Medical paid membership. Mental health benefits that include paid time off and support services through Journey Live & employer‑sponsored EAP program. Medical, dental, vision benefits and commuter FSA plan. 401(k) Safe Harbor Match: SPEAR will match 100% of the first 3% of annual compensation and 50% of the next 2%. The total matching contribution will not exceed 4% of annual compensation. Generous paid time off including PTO, floating holidays, company holidays, and mental health days. Commuter FSA plans – pretax savings plans for travel to and from work. Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, and gym membership discounts with Blink & Crunch Fitness. Company events: annual summer picnic and holiday awards celebration. Culture & Values We value empathy in our team members and a dedication to clinical excellence—whatever your work style—above all else. Successful candidates will understand that clear communication is kind and that actions express priorities. No matter where you are in your career, we are confident you will find your niche with us and grow. #J-18808-Ljbffr Spear