Associate, Front Desk

Job Description

Job Description

About the company : Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.  

Position Overview:  The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and working on special projects as needed.  

Responsibilities include, but are not limited to:

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members
• Greet and announce visitors in a professional and courteous manner 
• Maintains a clean reception area and conference rooms
• Handle inquiries from clients and tenants
• Assist with mailings
• Work on special projects as assigned
• Monitoring surveillance cameras

Qualifications:

• Administrative/front desk experience
• Excellent customer service and upbeat friendly personality
• Effective written and verbal skills
• Microsoft Office experience
• Strong communication skills
• Organized, detail- oriented, and able to multi task
• Data entry skills 

Requirements:

• HS Diploma is required
• Previous front desk, concierge, or luxury residential property experience
• Professional appearance and demeanor
• Strong customer service and interpersonal skills
• Ability to remain calm, courteous, and professional in all situations
• Proficient with Microsoft MS programs;: Word, Outlook, and Excel
• Excellent verbal and written communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment.
• Must be able to lift to 30 lbs

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.