Guest Services Representative

Guest Service Representative / AM Food & Beverage Attendant (Bistro)

Cottage Inn by the Sea is looking for a Guest Service Representative / AM Food & Beverage Attendant (Bistro) to join our team. This hands-on position supports both Front Desk and Bistro operations, helping deliver exceptional hospitality experiences for our guests. Our team members are friendly, professional, and team-oriented, with high standards and a passion for exceeding guest expectations every day. Core functions of the position, but are not limited to the following:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Take guest food and beverage orders, enter them into the POS system, and process payments.
• Prepare coffee, alcoholic and non-alcoholic beverages, and light food items as ordered.
• Run food and beverages to guest tables and check in with guests to ensure satisfaction.
• Maintain a clean, organized, and welcoming Bistro and dining area.
• Buss tables, wipe down and reset tables for incoming guests.
• Assist with cleaning duties including mopping, sweeping, and dusting to maintain health code standards.
• Complete opening, closing, and side work duties as assigned.
• Maintain sanitation standards and adhere to all food safety requirements.
• Requisition dining room supplies and transport items from storage as needed.

Benefits, Travel Perks & More 401k, Vacation and Sick Leave are offered with this position to full time Team Members, along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Pay Range: $17.00-$18.00 per hour

Skills

Preferred

Microsoft Office Intermediate

Education

Required

High School or better.

Experience

Preferred

Personal Skills Highly organized and efficient Pro-active and results driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business-like, socially engaged, passionate, expressive demonstrating a positive attitude Professional Skills Proficiency in MS Office Suite Experience with hotel operations software sales programs Skillful in project planning/ tasks and able to prioritize projects/ tasks 1-3 years: Work Experience: At least 1-3 years' experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities