Director of Technology & Business Systems

Job Description

Job Description

The Director of Technology & Business Systems is the company's senior leader for internal technology, business systems, cybersecurity, automation, applied artificial intelligence, and technology solution enablement. The role is accountable for keeping the technology environment secure and reliable while also using systems, data, integrations, AI, and new technology offerings to make the business easier to operate, more scalable, and more technically capable in the market.
This is a hands-on, business-first technology leadership role with a meaningful sales-engineering and solution-development component. The Director will work directly with executive and department leaders to improve internal operations while also helping evaluate, select, develop, train, and implement new products and software services. The position is expected to move comfortably between technology strategy, vendor and budget oversight, system administration, solution architecture, pre-sales technical support, workflow design, product evaluation, training, and implementation.Primary Outcomes

• Reliable IT operations and responsive employee technology support.
• Clear ownership and governance of core business systems, data, permissions, and integrations.
• Less duplicate entry, manual administration, disconnected workflows, and spreadsheet dependency.
• Practical AI and automation solutions that produce measurable time, cost, quality, or decision-making improvements.
• Improved cybersecurity, access control, device management, business continuity, and technology risk management.
• Actionable operational reporting and better availability of trusted information across departments.
• Repeatable, technically validated product and software solutions that Sales can confidently position, and Operations can consistently implement and support.
• Effective technical training and enablement for Sales, Engineering, Project Management, Service, and field teams as new technologies are introduced.

Key ResponsibilitiesTechnology Strategy, Governance & Leadership

• Develop and maintain a company-wide technology roadmap aligned with growth, operational priorities, security requirements, and financial objectives.
• Serve as the primary technology advisor to executive leadership and translate business needs into prioritized technology initiatives.
• Establish practical standards for technology architecture, system ownership, documentation, access, lifecycle management, and change control.
• Own technology budgeting, forecasting, vendor management, licensing, renewals, and evaluation of return on technology investments.
• Define and report meaningful KPIs for service performance, system adoption, automation, reliability, risk, cost, and business impact.
• Build scalable technology practices that can support geographic expansion, additional users, and increased operational complexity.
• Maintain a forward-looking view of the company's technology and solution portfolio, identifying products, software services, and partnerships that can strengthen competitive position or create new customer value.

IT Infrastructure, End-User Technology & Support

• Own the internal IT environment, including computers, mobile devices, networking, cloud services, collaboration tools, user accounts, and business applications.
• Establish device standards, lifecycle plans, replacement schedules, inventory controls, and mobile-device management practices for office, remote, and field personnel.
• Develop and manage an effective IT support and ticketing process with clear service levels, escalation paths, documentation, and accountability.
• Manage technology onboarding, offboarding, provisioning, permissions, and access changes in coordination with Human Resources and department leaders.
• Maintain software and hardware inventories, licensing, warranties, renewals, and support documentation.
• Resolve or coordinate resolution of high-impact technical issues that affect business operations.

Business Systems, Platforms & Data

• Own the technology strategy and governance for the company's core operational, finance, sales, field, HR, and collaboration platforms.
• Evaluate how existing systems are configured and used; improve adoption, consistency, permissions, workflows, reporting, and data quality before introducing new platforms.
• Establish clear system owners, administrators, configuration standards, documentation, and support models for critical applications.
• Reduce disconnected workflows and duplicate data entry by improving integrations, APIs, data synchronization, and system-to-system handoffs.
• Partner with business leaders to design systems around effective operating processes instead of allowing technology limitations to drive inefficient workarounds.
• Evaluate and implement new platforms when existing tools cannot meet validated business requirements.

Sales Engineering, Product & Solution Enablement

• Partner with Sales, Engineering, Operations, and Service to translate customer and market requirements into technically sound, commercially practical, and supportable solutions.
• Own the technical evaluation lifecycle for new products and software services, including vendor review, technical due diligence, lab or pilot testing, integration validation, security considerations, and go/no-go recommendations.
• Identify, select, and standardize hardware, software, cloud services, integrations, and emerging technologies that expand or improve the company's solution portfolio.
• Develop repeatable solution architectures, technical standards, deployment approaches, integration patterns, and implementation playbooks that can be consistently estimated, sold, delivered, and supported.
• Support customer-facing technical discovery, solution design, product demonstrations, proof-of-concept efforts, technical presentations, and clarification of scope, assumptions, and integration requirements.
• Lead technical relationships with manufacturers, software providers, and strategic technology partners, including product roadmaps, technical resources, certifications, escalation paths, and early-access opportunities.
• Develop and coordinate product and software training for Sales, Engineering, Project Management, Service, and field teams so new offerings can be positioned and deployed with confidence.
• Lead new technology introductions from evaluation through pilot, first deployment, documentation, training, operational handoff, and ongoing lifecycle review.

Artificial Intelligence, LLMs & Internal Tool Development

• Develop a practical company strategy for AI and large language model adoption focused on clear business use cases and measurable outcomes.
• Design, build, implement, and maintain internal AI assistants, agents, knowledge tools, and LLM-enabled applications where they can improve employee productivity or decision-making.
• Connect AI capabilities to approved internal data sources and business systems where appropriate, with defined security, access, data-handling, and governance controls.
• Identify high-value AI opportunities across Operations, Sales, Finance, Human Resources, Engineering, Service, and executive reporting.
• Evaluate commercial AI solutions against internally developed approaches based on functionality, security, maintainability, adoption, and return on investment.
• Track usage, quality, employee feedback, and business results to continuously improve AI tools after deployment.

Workflow Automation, Integration & Process Improvement

• Work directly with department leaders to map current-state processes, identify bottlenecks, and design improved future-state workflows.
• Determine whether a business problem should be solved through technology, automation, process redesign, training, standardization, or a combination of approaches.
• Build and maintain integrations, automated workflows, approvals, notifications, and data synchronization processes that reduce administrative effort and improve information flow.
• Prioritize automation opportunities based on business value, frequency, risk, maintainability, and measurable time or cost savings.
• Develop dashboards and reporting tools that give leadership timely, actionable operational and financial information.
• Document critical workflows and integrations so the company is not dependent on individual knowledge or undocumented workarounds.

Cybersecurity, Risk & Business Continuity

• Develop and maintain appropriate cybersecurity policies, controls, standards, and operating practices for the size and risk profile of the company.
• Own or oversee identity and access management, authentication, endpoint protection, device security, backups, data protection, and related security controls.
• Coordinate cybersecurity assessments, incident-response procedures, recovery planning, and continuity planning for critical technology services.
• Partner with executive leadership and compliance resources on customer, vendor, insurance, audit, and regulatory technology requirements.
• Identify material technology risks and drive practical mitigation plans, including third-party and vendor-related technology risks.

Cross-Functional PartnershipThe role will work closely with leaders across the organization to ensure technology initiatives are grounded in operating requirements and adopted successfully. Key areas of partnership include:

• Operations: Project workflows, resource planning, field technology, project reporting, closeout, quality processes, dashboards, and operational automation.
• Sales: Sales engineering, technical discovery, solution architecture, product and software positioning, demonstrations, proof-of-concept support, CRM utilization, estimating/turnover workflows, and Sales-to-Operations handoffs.
• Finance: System integration, project financial visibility, reporting, data accuracy, controls, and workflow automation.
• Engineering & Field Operations: Product standards, solution design, pilots, field implementation methods, mobile technology, field applications, drawings, d