Account Manager

Account Manager

Arrow Electronics is offering an exciting opportunity for several account managers. A global Fortune 133 company based in Denver, CO, Arrow employs people worldwide. Arrow delivers technology solutions to a wide range of markets, such as telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow acts as a supply channel partner to over 100,000 original equipment manufacturers, contract manufacturers, and commercial customers via a global network.

What You'll Be Doing:

• Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.
• Coordinating numerous team members to maintain overall OTD, timelines, and schedules—removing barriers to success.
• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.
• Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
• Work with the business team in contract renewals, extensions, and scope change activities
• Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.
• Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
• Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.
• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

What We Are Looking For:

• Reports directly to Operations and is salary with bonus structure tied to Operational KPIs (TBD)
• Key customer interface – needs to have all the communication "soft skills" and be comfortable to present at all levels.
• Ability and willingness to deliver bad news and have a solution to improve.
• Empowered with internal authority across the org, acts as a team leader representing their customer accounts.
• Ability to independently self-manage without extra management involvement or oversight.
• Proactive approach to account management with an emphasis on automation.
• Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team.
• Project Management experience when approaching customer support.
• Developed organizational and time management skills.

Work Arrangement:

• CO & AZ employees will follow the Hybrid schedule: in-office 3 days and remote the other 2 days.

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate: $101,200.00 - $125,400.00

Location: US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type: Full time

Job Category: Sales

EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)