Network Support Engineer

Job Description

Job Description

Support the design, deployment, and maintenance of reliable client network environments while rapidly growing your technical expertise through intensive hands-on training alongside a team of senior engineers.

Compensation: $62,500/Year
Location: Sterling, VA (with monthly local travel)
Schedule: Monday - Friday, 9:30A - 6:30P

Responsibilities:

• Support & Operations: Assist with the installation, configuration, and maintenance of switches, routers, firewalls, and wireless access points.
• Troubleshooting: Perform foundational troubleshooting for connectivity, hardware, and performance issues across LAN, WAN, and VPN environments.
• Maintenance & High-Value Training: Monitor network alerts, escalate complex issues, and perform routine system updates. You will receive deep-dive training to manage and configure servers, build machines, handle M365 environments, utilize AI tools, and support highly specialized machines and software in the healthcare industry.
• Security: Assist in implementing security controls, including firewall rules, MFA, and secure remote access.
• Documentation & Team Collaboration: Maintain accurate network diagrams and technical documentation while collaborating with senior staff. This is a high-visibility role working in close proximity to leadership, requiring a strong sense of accountability and professionalism.
• On-Site Client Relations: Complete a monthly site visit to a large client in Tysons, VA. You will be on "standby" during their monthly meeting to ensure technology runs smoothly (basic A/V troubleshooting skills are a major plus here).
• On-Call Support: After an initial onboarding and training period, serve in an emergency support role one (1) week per month. Includes a bonus and an increased pay rate when actively working a call.

 

Requirements:

• Experience: 2-3 years of professional experience in IT or networking roles.
• Technical Knowledge: Foundational understanding of TCP/IP, DNS, DHCP, VLANs, and routing.
• Systems: Familiarity with networking hardware and firewalls, with experience supporting Microsoft-based environments. A willingness and aptitude to learn complex, specialized systems is required.
• Communication & Professionalism: Strong customer service-oriented and problem-solving mindset. Must have the ability to communicate technical details clearly to clients and internal teams, and maintain a high standard of professionalism in a dynamic environment.
• Preferred: Relevant certifications (Net+, Security+, A+), previous experience in an MSP environment, and basic corporate A/V familiarity.

 

Benefits:

• Skill Development: Direct mentorship from senior engineers and extensive, high-level training on servers, routing, MFA, AI, and complex medical software to fast-track your technical capabilities.
• Career Growth: Hands-on experience with real-world client networks and a clear career path toward Senior Network Engineer roles.
• Full Health Benefits: Medical, dental, vision, PTO, 401K, and fully paid technical training.

Company Description

Our mission:
Consistently provide client experiences focused on what they value most.

At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!

Company Description

Our mission:\r\nConsistently provide client experiences focused on what they value most.\r\n\r\nAt PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!