Facilities Manager

Facilities Manager

As the Facilities Manager, you will help ensure the community's buildings, systems, amenities and infrastructure are maintained in a safe, efficient, and reliable manner. This role is responsible for leading a team of maintenance professionals, developing proactive maintenance programs, managing daily operations and partnering with the General Manager to support long-term operational and capital needs.

Compensation: $75k - $85k annually

Your Responsibilities:

• Supervise, coordinate, and provide leadership to onsite maintenance technicians and porters, including establishing clear responsibilities, performance expectations and accountability measures
• Develop and implement a comprehensive preventative maintenance program for critical assets, including HVAC, electrical systems, fire/life safety systems, pools, irrigation systems and other community infrastructure
• Create and maintain standard operating procedures for routine maintenance activities, inspections, vendor coordination and work order processes
• Ensure all building systems, amenities, common areas and equipment are maintained in proper operating condition
• Oversee and manage the work order system (CMMS), including assigning, prioritizing, tracking and completing maintenance requests
• Maintain accurate records of equipment inventories, maintenance history, inspections, warranties, and replacement schedules to support long-term asset planning
• Develop and maintain a comprehensive maintenance calendar to track preventative maintenance, inspections, life safety testing, seasonal activities and vendor services
• Schedule and coordinate required inspections and compliance-related activities, including fire systems, gas inspection and other regulatory requirements
• Provide regular reporting to the General Manager and Board regarding maintenance activities, preventative maintenance completion, major repairs, open work orders, asset conditions and upcoming project needs
• Assist with planning and execution of capital improvement projects, including vendor coordination, budgeting support, timelines and project oversight
• Manage vendor relationships and ensure contracted services are completed according to expectations
• Ensure pool, amenity areas, grounds and common areas are maintained to community standards
• Partner with porter and janitorial teams to support cleanliness, appearance and overall community presentation
• Hire, train, develop and coach maintenance team members to support operational excellence
• Ensure emergency maintenance situations are addressed promptly and maintain emergency response procedures and contacts for situations such as floods, fire and other critical events
• Maintain inventory of tools, equipment and supplies and coordinate ordering as needed
• Provide recommendations and operational updates to the General Manager regarding maintenance needs, repairs and improvement opportunities
• Respond to emergencies as needed which may include weekends, holidays, or overnight
• Perform other duties as assigned

Skills and Qualifications:

• Strong leadership and team management skills with the ability to establish accountability and develop employees
• Mechanical knowledge and understanding of building systems, equipment, and maintenance practices
• Experience developing preventative maintenance programs, processes, and operational procedures
• Strong organizational skills with the ability to prioritize multiple projects and adjust to changing demands
• Knowledge of maintenance methods, safety practices, and regulatory requirements
• Able to manage vendors, projects, and budgets effectively
• Proficient with maintenance tracking systems and computer-based work order platforms
• Able to use tools, equipment, and chemicals safely
• Knowledge of pools, landscape, grounds maintenance, and mechanical systems preferred

Education and Experience:

• HOA and/or residential maintenance experience (required)
• Proven experience as a maintenance supervisor, facilities manager, or similar leadership role
• Experience managing a maintenance team and overseeing building operations (required)
• CPO certification or able to obtain (preferred)
• HVAC certification (preferred)

Physical Requirements:

• Able to safely lift and/ or carry 50 pounds
• Able to stand and walk for extended periods of time
• Able to work in various weather conditions (heat, rain, cold, wind, etc.)
• Participate in an on-call rotation and respond to emergency situations as needed

Supervisory Responsibility: Yes

Work Location: Mesa, AZ

Work Hours: Monday – Friday, 8 AM – 5 PM; Able to respond to on call emergencies as needed during nights, weekends and holidays.

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.