Client Success Manager - Permanent Recruiting

At Optigy, we connect exceptional healthcare talent with organizations that are redefining care delivery. While we partner closely with our clients, our success is driven by strong recruiting execution. As a Client Success Manager on our Permanent Recruiting Team, this role is best suited for an experienced full-cycle healthcare recruiter who excels at sourcing, screening, and closing candidates while also serving as a trusted partner to clients throughout the hiring process.


This position blends hands-on recruiting delivery with client partnership, ensuring both candidate quality and client outcomes remain strong.


CORE RESPONSIBILITIES


Recruiting & Candidate Delivery (Primary Focus)

• Proactively source, identify, and engage qualified healthcare providers using Optigys internal database, job boards, referrals, and targeted outbound sourcing strategies, including passive candidate outreach.
• Conduct thorough candidate screenings to assess clinical background, experience, motivation, compensation expectations, and cultural alignment.
• Build and maintain long-term relationships with candidates, serving as a trusted advisor throughout the interview, offer, and onboarding process.
• Prepare high-quality candidate submissions that clearly articulate fit beyond what is reflected on a CV.
• Manage candidate pipelines across multiple searches, ensuring consistent activity, follow-up, and momentum.
• Guide candidates through interviews, offers, negotiations, and closing, partnering internally to secure successful placements.

Client Partnership & Account Support

• Serve as a primary point of contact for assigned clients, ensuring alignment on role requirements, timelines, and expectations.
• Partner with clients to understand hiring priorities, market dynamics, and candidate profiles needed for success.
• Provide ongoing communication and updates on candidate activity, pipeline health, and market feedback.
• Collaborate with internal leadership and delivery teams to ensure a strong candidate and client experience.
• Help troubleshoot hiring process challenges and recommend adjustments to improve interview flow, offer acceptance, and time-to-fill.

Qualifications

• Proven track record as a healthcare recruiter, consultant, or delivery-focused account manager within a third-party or in-house environment.
• Demonstrated success in sourcing, screening, and closing candidates, particularly in physician and advanced practice recruiting.
• Strong ability to build rapport and long-term relationships with candidates and clients alike.
• Experience managing multiple searches simultaneously while maintaining attention to detail and follow-through.
• Comfortable leveraging ATS/CRM systems, job boards, and outbound sourcing tools.
• Strong communication skills with the ability to present candidates effectively and professionally.
• High level of organization, accountability, and ownership over assigned searches.
• Bachelors degree or equivalent relevant experience.