SERVICE BDR

Job Description

Job Description

We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer’s sales experience! Our Business Development Center (BDC) representatives are trained to provide a world-class experience to all who enter our doors. We are a family owned and operated business and provide an excellent work environment.

ESSENTIAL RESPONSIBILITIES

John Hiester Automotive is currently seeking a full-time Service Business Development Representative to join our willing team! In this role, you will:

Schedule incoming service appointment queries by phone, email or chat by scheduling appointments, confirming pending appointments, following up with missed appointments and finding the answer for any of their questions
Interact with customers to identify their individual needs and actively documents customer concerns with their vehicle and case notes
Confirm pending appointments with customers and follow up with missed appointments
Respond to all incoming online email leads and phone leads in a professional, well-spoken and timely manner
Generate and schedule appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
Complete phone calls as assigned by the Business Development Manager
Direct customers to product information resources, including those available online
Ensure service lead opportunities are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software
Deliver inquiries and messages intended for other personnel and departments promptly
Communicate effectively with service and parts personnel in order to assist customers interested in servicing their vehicle
Achieve or exceed monthly and quarterly goals and objectives set by management
Work with customers in a professional, well-spoken manner

EMPLOYEE BENEFITS

Medical
Vision
Dental
Accident
Critical Illness
Short-Term
Life Insurance
401k with company match
Employee discounts on vehicle purchases, parts, and service
Opportunities for advancement

OUR CORE VALUES

Character & Integrity
Servant Attitude
Professional
Get-It-Done Attitude
Loves People

OUR CULTURE

We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!

The ideal candidate for a Service Business Development Representative can be characterized as having a professional demeanor, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

KNOWLEDGE, SKILLS & ABILITIES

Strong writing skills for writing business correspondence
Strong time management, prioritization, and multi-tasking skills in a fast-paced environment
Team-oriented and positive attitude with high energy personality
Professional appearance and attitude required, and must be reliable
Proficiency in Microsoft Word and Excel or Google Docs and Sheets
Must have a valid U.S driver’s license and clean driving record
Strong communication skills
Experience in customer service recommended

COMPENSATION
Compensation includes hourly pay plus commission, based on how many customers show up for appointments that you set in addition to how many sell us their car or buy from us. After the first 90 days of training are completed, Automotive Service BDC Representatives' annual pay plus commission varies $35,000 – $50,000.

BDC SCHEDULE

Closed every Sunday
Monday-Friday 9:00 am-6:00 pm
Occasional Saturdays

Please provide an updated resume and a statement as to why you would like to be a Service Business Development Representative for our company. Join our team and see why so many customers choose us as their Dealership for Life!™