Regional Multi-Family (Affordable) Operations Manager

Job Description

Job Description

We’re seeking a dynamic, experienced Regional Operations Manager to oversee a portfolio of diverse communities, including affordable, conventional, and student housing. At Wendover, you’ll lead with care, develop high-performing teams, and deliver exceptional outcomes for our residents, associates, and stakeholders, leading the way with our Wendover values and standards.

Your Impact – In Partnership with the Head of Asset Management

As a proactive leader who thrives in a fast-paced, people-centered environment, you bring strong business acumen, excellent communication skills, and a collaborative spirit. You’re passionate about building inclusive, high-performing teams—and you lead with ownership, integrity, and heart.

Your Responsibilities as a Wendover Regional Operations Manager

Team Leadership

• Recruit, lead, and retain service-driven, results-oriented community teams
• Deliver frequent coaching, feedback, and mentorship that drives growth, performance and value
• Conduct consistent performance feedback with clarity, fairness, and alignment to Wendover’s culture
• Foster a shared responsibility environment where diverse voices and collaboration thrive

Financial & Business Management

• Drive full financial performance of your portfolio
• Lead budgeting, forecasting, and capital planning processes
• Monitor financial results, analyze variances, and implement cost-saving strategies
• Champion operational efficiencies and process improvements across communities

Property & Asset Oversight

• Conduct regular site inspections and ensure adherence to company standards
• Oversee maintenance, make-ready, preventative maintenance and capital programs
• Ensure forward-looking occupancy, leasing, and turnover strategies are in place and executed upon
• Audit lease files, vendor contracts, and compliance documents regularly

Resident Experience & Service Excellence

• Ensure outstanding customer service to residents, vendors, investors, and partners
• Support timely responses to resident requests and oversee resolution of service issues
• Champion community-wide programs and events that reflect Wendover’s mission

Compliance, Safety & Risk Management

• Ensure full compliance with all safety, regulatory, and Fair Housing requirements
• Maintain accurate documentation, inspection readiness, and risk mitigation protocols
• Uphold zero lost-time accident standards and model safety-first leadership
• Solid experience in Affordable Tax Credit who can confidently review work and share their knowledge through training

Compensation includes competitive base pay and quarterly performance-based bonuses!

Requirements

What You Bring

• Bachelor’s degree required; degree in Business, Management, or related field preferred
• Property management designation strongly preferred (CAM, CAPS, or CPM)
• Minimum 3 years of multi-site leadership experience in property management
• Strong LIHTC (Low-Income Housing Tax Credit) knowledge required
• Proven ability to manage budgets, occupancy, compliance, and vendor relationships
• Proficient in Microsoft Office, property management software, and social media platforms
• Strong interpersonal and presentation skills with a polished, professional presence
• Highly organized with strong time management abilities
• A service-first mindset and the ability to collaborate across departments
• A strong sense of pride in your work and a heart for service
• A keen eye for detail and a proactive mindset toward compliance, safety and presentation
• Promote a collaborative culture rooted in purpose, care and opportunity

We rise together” isn’t just something we say—it’s how we work. At Wendover, we empower our team members to grow, lead, and make a lasting difference.

Working Conditions & Expectations

· Frequent interaction with residents, teammates, vendors, and prospects in-person, by phone, and via email or text

· Position requires walking the property regularly, entering units, and supporting team members across the leasing office and community spaces

· May involve lifting marketing materials or light office supplies (up to 25 lbs.)

· Dress code is professional and consistent with Wendover’s polished, approachable brand

· Must maintain confidentiality, discretion, and professionalism at all times

If you’re ready to bring energy, integrity, and care to a team that’s building something meaningful, we’d love to hear from you.

Benefits

About Wendover.

Who We Are

Wendover Management, LLC is a property management company focused on multifamily communities serving students, families, and seniors. As a leading provider of affordable and workforce housing across the Southeast, our diverse and growing portfolio reflects a deep commitment to creating high‑quality, inclusive housing opportunities in communities of all backgrounds.

As our organization continues to grow, we’re looking for passionate, talented individuals who want to build meaningful careers while helping us strengthen the communities we serve.

Work With Us

At Wendover, we’re committed to creating purpose‑driven careers where associates grow personally and professionally while making a meaningful impact. We go beyond competitive pay to offer a supportive, values‑based environment where people feel cared for, challenged, and inspired.

Why Wendover?

• Purpose in Every Role
  Our work strengthens communities and changes lives. Every role contributes to a greater mission, offering a strong sense of meaning and fulfillment.
• Real Career Growth
  Wendover is more than a workplace—it’s a place to build a career. Through leadership development, hands‑on learning, and clear advancement pathways, we support your long‑term success.
• Integrity You Can Count On
  We lead with trust, consistency, and accountability. Our culture promotes psychological safety and fosters strong, authentic relationships.
• Driven & Resilient Culture
  Challenges fuel our innovation. We move forward through teamwork, support, and perseverance—empowering associates to grow, adapt, and succeed together.
• A Place to Belong
  We prioritize inclusivity, connection, and respect. Every individual is valued for who they are and what they bring to the team.
• At Wendover, you’re not just joining a company—you’re joining a mission.

Wendover Life+

Total Rewards Designed for You

At Wendover, we believe in supporting the whole you—professionally, personally, and purposefully . That’s why we offer Wendover Life+ , our enhanced total rewards program designed to help you thrive at work and in life.

In addition to competitive pay and a supportive culture, Wendover Life+ provides a robust suite of benefits focused on health, time, financial security, and growth .

Wendover Life+ Benefits

Health & Wellness

• Medical Insurance: Wendover covers up to 90% of the associate‑only premium , with comprehensive partner and family coverage options
• High Deductible Health Plan (HDHP) with company‑funded HSA contributions
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA)
• Short‑Term Disability (company‑paid) and Long‑Term Disability , plus additional complimentary benefits through MetLife
• Life Insurance
• Employee Assistance Program (EAP) for mental, emotional, and personal well‑being

Time to Recharge

• Generous Paid Time Off (PTO)
• 8 company‑paid holidays plus 1 flex holiday
• Annual Volunteer Wendover Day of Service , supporting the communities where we live and work

Financial Support, Growth & Lifestyle Perks

• 401(k) Retirement Plan with 100% company match up to 4% of salary
• Rent discounts at select Wendover communities
• Fin fit financial wellness tools to support budgeting, planning, and financial confidence
• Learning & Tuition Reimbursement Programs to support continued education and skill development
• Interactive Learning Management System (LMS) for ongoing professional growth
• Career advancement and leadership development opportunities designed to help you grow with Wendover

Our Commitment

Wendover Life+ is more than a benefits program—it’s a reflection of how we care for our people. We continually assess and enhance our offerings to meet the evolving needs of our associates, because when you thrive, our communities thrive.