Customer Service Representative (Re-Supply)

Job Description

Job Description

Essential Job Duties and Responsibilities:

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents VieMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management

• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers
• Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure

• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel

• Communicates appropriately and clearly to Manager, and other superiors
• Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit

• Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff

• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
• Manages and operates computer equipment safely and correctly
• Completes other duties, as assigned

Minimum Qualifications:

• High School Diploma required
• Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Physical Demands:

• Sitting at a desk
• Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.