Customer Account Analyst

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

 

KEY RESULT AREAS

 

Performs various Order to Cash functions that require a technical expertise to ensure efficient product distribution and customer/channel order management focus. Responsibilities may include supporting Demand Planning initiatives, managing Order to Cash processes, trouble-shooting product availability, and assisting in the coordination of shipments/distribution activities in accordance with customer’s expectations and Edgewell’s Supply Chain.

 

This opportunity will have a hybrid schedule (Tuesday, Wednesday, Thursday) in our Chesterfield, MO office

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

 

Customer Service

• Exhibits proficiency in all Supply Chain/Order to Cash (OTC) Systems, Customer Systems, and core supply chain processes.
• Identifies, analyzes, and interprets both technical and business opportunities.
• Leads Business Process Redesign events and manages the integration of key improvements.
• Supports improvement initiatives that deliver enhanced supply chain performance.
• Maintains systems tables and data elements to assure data integrity
• Evaluates ordering trends to meet fill rates and arrival dates
• Organizes and analyzes product availability based on lead-times to minimize negative impacts (open stock and Asst.).
• Manage key projects and duties that align and enhance career growth opportunities. (I.e., VMI for Managed Accounts, CPFR Activities, PBG Consumer / Customer Forecasting and other key strategic projects).

 

WORKING RELATIONSHIPS

• Sales
• Customers’ Replenishment personnel
• Channel/Account Team Counterparts
• Supply Chain Organization
• Information Systems
• Planning and Scheduling
• Forecasting

 

MINIMUM QUALIFICATIONS

• Undergraduate degree preferred
• Analytical skills
• Strong written and verbal communication skills
• Must be self-actuated and has ability to adapt to change.
• Computer literate. Knowledge of Excel, PowerPoint, Word, Email
• Must have working knowledge of Customer Service and Analytics/problem solving.
• Willing to occasionally travel

 

The salary range for this position is $48,000–$72,000. Compensation for this position varies based on a range of equal opportunity factors, including but not limited to role scope, level of experience, relevant skills, education and credentials, external and internal benchmarks for equivalent roles and experience, business sector, and geographic location. Compensation decisions are based on the specific facts and circumstances of each case. In addition to base salary, the total rewards package may also include, for eligible roles, bonus, and long-term Incentive. Edgewell offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Your Talent Acquisition Partner can provide additional details regarding total rewards offerings and the applicable salary range for the relevant location(s) during the hiring process.

 

#LI-DR1

 

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.