Quality Technician II

Quality Technician IIPerforms quality activities to support testing and failure analysis of returned products. Understands all governing SOPs/WIs for CIS work and performs all work compliant to them. Documents all testing/analysis results and overall conclusion in Global Complaint Management System (GCMS). Works closely with other technicians and quality engineers in CIS. Identifies opportunities to improve the quality of the product investigated.Responsibilities include:Performing troubleshooting and analysis of all electrical/electronic/mechanical aspects of returned devices with user complaintsDocumenting all investigations/analysis results in GCMSIdentifying areas of improvement both for product and processTraining to all documents and procedures related to the role in a timely mannerAssisting in maintaining CIS lab and its equipmentWorking closely with quality engineers to update investigation results based on feedbackPerforming product record reviews as neededMinimum qualifications include:Associate degree or better in Electrical/Electro-mechanical with 2+ years of relevant experience in lab failure analysis.Ability to solve problems and use lab equipment including DMMs, Products, X-Ray machine, cutting tools, etc.Intermediate computer skills with Microsoft Office tools including Word, Excel, and Outlook.Ability to collaborate with other team members.Good verbal and writing skills.Must be available to work in San Diego for a few months.Preferred qualifications include:1-2 years' experience in similar role.Experience in Medical Device industry.Experience with RF devices and concepts.Familiarity with SAP and Salesforce.Familiarity with Post Market requirements and systems.