Veterinary Receptionist (FT or PT)

Town & Country Animal Hospital blends the warmth of personalized care with the precision of modern veterinary medicine. We offer a full range of services for dogs and cats, including advanced integrative treatments like acupuncture and laser therapy. Our mission is to partner with pet owners in creating the healthiest, happiest lives for their beloved companions.

Our practice brings together traditional veterinary practices with cutting-edge integrative medicine, offering pets the best of both worlds. We believe in working with our clients—not just for them—through transparent, empathetic, and collaborative decision-making that strengthens the human-animal bond.

What Sets Us Apart

• Integrative Approach : Combining traditional veterinary care with advanced treatments like acupuncture and laser therapy
• Client Partnership : Transparent communication and shared decision-making with pet owners
• Modern Facility : Updated practice with advanced equipment and technology
• Compassionate Team : Professionals dedicated to honoring the human-animal bond
• Community Connection : Building lasting relationships within our local area

Located in Bonita, enjoy the charm of rural living with horse trails and equestrian barns while being just 20 minutes from downtown San Diego. Experience the perfect balance of wide open spaces and coastal city proximity in a community ideal for animal lovers with big dreams and even bigger hearts.

As a full-time or part-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

*Must be available to work every other Saturday*

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• High School Diploma/GED or equivalent required
• 3+ years of customer service experience in an animal hospital
• Experience with veterinary programs
• Strong knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

• Competitive Pay: $21.00 - $23.50 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.