Fraud Prevention Specialist

This position is part of Signature, division of Esquire Bank. Position Summary The Treasury Management Fraud & Risk Specialist supports the Bank's fraud prevention, transaction monitoring, and Treasury Management risk management functions. This role is responsible for reviewing suspicious activity, verifying high-risk transactions, supporting fraud investigations, and ensuring compliance with Treasury Management operational controls and regulatory requirements. The position works closely with Treasury Management, Operations, Information Security, Compliance, BSA, Audit, Relationship Managers, and clients to mitigate fraud risk while delivering exceptional customer service. Essential Duties and Responsibilities Monitor ACH, wire, and digital banking alerts for suspicious or unusual activity. Investigate exceptions and determine appropriate action, including transaction holds, approvals, or escalations. Perform callback verification and customer outreach for high-risk transactions, limit increases, and payment requests. Document findings, customer interactions, and actions taken in accordance with Bank policies. Escalate suspicious activity and support compliance with NACHA, wire transfer, and regulatory requirements. Support investigations involving Business Email Compromise (BEC), account takeover, ACH fraud, wire fraud, spoofing, and other payment-related threats. Gather documentation, maintain case records, and coordinate with internal departments during investigations. Assist with fraud mitigation strategies and loss prevention efforts. Client Support & Secure Messaging Serve as a primary contact for transaction verification and fraud-related inquiries. Respond to Secure Messages and Treasury Management service requests. Assist clients with digital banking access, payment services, entitlements, limits, and operational inquiries. Provide professional, timely communication while balancing security requirements and client experience. Strategic Projects & Operational Support Assist with core conversions, digital banking migrations, Treasury Management product enhancements, and client transition initiatives. Participate in testing, validation, customer outreach, and implementation activities. Support process improvement efforts that strengthen controls and operational efficiency. Compliance & Documentation Ensure adherence to Bank policies, procedures, and regulatory requirements. Maintain accurate records supporting transaction reviews and investigations. Assist with audits, examinations, and compliance reviews. Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements. Qualifications Education Associate's or Bachelor's degree in Business, Finance, Accounting, Criminal Justice, Information Security, or related field preferred. Experience 3-5 years of banking, Treasury Management, deposit operations, fraud prevention, risk management, or customer support experience. Experience with ACH, wires, digital banking, or Treasury Management products preferred. Previous fraud monitoring or operational risk experience strongly preferred. Knowledge & Skills Knowledge of Treasury Management products, ACH, and wire processing. Ability to identify fraud indicators and assess transaction risk. Strong analytical, investigative, and problem-solving skills. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and digital banking platforms. Salary $65,000 - $85,000 per year Health insurance (medical, dental and vision), paid time off, 401k with employer match and annual performance bonus Hybrid position with 1-2 remote workdays per week after 90-day probationary period Opportunities for professional growth and development. Positive and inclusive work environment. Signature is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic. #J-18808-Ljbffr