Senior AI Product Manager/Owner

AI Product Manager

Client : CareFirst, FEPOC

Location : Remote - Local to Reston, VA

1x monthly in Reston office for planning meetings

**Looking for Sr. Product Owner/Manager

**Will be involved in backlog planning, creating, & working roadmaps & stories.

Additional/Must Have Skills :

• JIRA & Kanban exp. mandatory
• Agile exp. mandatory
• Internal facing & interfacing w/ product teams
• Technical, in-depth knowledge of AI mandatory
• Prior exp. w/ AI chatbots is highly preferred
• Agentic AI exp. preferred
• AWS tech stack exp. is a plus

MUST HAVE: In depth technical knowledge and background in AI technology and use cases like Chatbots, AI agents

Experience leading large AI initiatives or portfolio

Licenses/Certifications

Certified Product Manager (CPM)-AIPMM Upon Hire Pref

Certified Product Marketing Manager (CPMM)-AIPMM Upon Hire Pref

PURPOSE :

Develops and Implements strategy for the company's product line and is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision. Working with Product Owners, IT, and other stakeholders to prioritize product and customer requirements against the business strategy, product roadmap, and value drivers. Partners closely with engineering to ensure we deliver winning products that meet CareFirst and member needs. Oversees the product roadmap development process ensuring it includes the UX, design teams, operations managers, engineering managers, and finance teams. Confirms project deadlines with support from the product owners and delivery team. To ensure the product development stages meet internal and external stakeholders' expectations. Also, provide timely and accurate communication of updates to the product's overall deployment. Reports on product performance using latent and predictive data to confirm that product performance meets high-reliability standards. Ensuring overall product success.

ESSENTIAL FUNCTIONS :

20% Leads the entire product management life cycle -Translates business strategy are reflected in downstream product processes. Ensures all stakeholder's features, requirements, and acceptance criteria support delivery and testing of new products and features. May also manage beta programs, manage the development of product marketing materials and technical documentation. Ensure new products align with and supports existing products where applicable.

20% Leverages research market research as inputs into the product roadmap to confirm market demand. Done by gathering feedback from customers and analyzing product landscape, updates existing products and new technologies. .Ensures Product Owners' backlogs incorporates this data in their prioritization processes.

20% Defines the product roadmap showing the value derived at each delivery of functionality milestones. These milestones do not dictate architecture; they define features or capabilities, normally documented through business strategy and translation of that strategy into workflows, user stories, or required features.

15% Responsible and/or assists with go-to market strategy and launches for new products; facilitates product release with product owners, engineering, sales, supply chain, etc.; educates internal and external stakeholders. Will also develops/delivers product presentations.

10% Facilitates marketing and stakeholder communications for all products including clear ability to translate technical solutions into value proposition.

10% Works with finance, where applicable, to define revenue drivers and pricing to ensure competitiveness in the market as well as financial profitability in the marketplace

5% Identifies and documents Market information including competitive analysis, threats, trends and information that would be helpful to management, sales and marketing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level : Bachelor's Degree

Education Details : Product Management, Engineering, Information Technology or related field

Experience : 10 years’ experience product management and/or product owner experience

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

MUST HAVE: In depth technical knowledge and background in AI technology and use cases like Chatbots, AI agents

Experience leading large AI initiatives or portfolio

Knowledge, Skills and Abilities (KSAs)

Proficient in project planning and life cycle development., Expert

Excellent communication skills both written and verbal., Expert

Proficient in Agile methodologies, principles, and procedures., Expert

Ability to use Product KPIs and business metrics to optimize the product., Expert

Ability to recognize, analyze, and solve a variety of problems., Expert

Ability to analyze, organize and prioritize work while meeting multiple deadlines., Expert

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.