MISSION MAZDA INTERNAL SERVICE ADVISOR

Job Title

Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary

Essential Duties

• Prepare repair orders and estimates for internal Bert Ogden vehicles for service work.
• Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries.
• Maintain "Time to Line" (TTL) under 5 days as reported in Rapid Recon.
• Follow the used car process from start to finish as established.
• Report discrepancies and delays on vehicles immediately.
• Provide daily status reports on all vehicles in process.
• Maintain individual RO's below 30 and ensure all receivables are collectable.
• Verifies warranty and recall status of vehicles.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows complete Bert Ogden Service process with every service transaction.
• Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary.
• Perform any additional request from service management.

Requirements

• High school diploma, GED, or equivalent.
• Related experience preferred.

Physical Requirements

• Must be able to lift up to 20 pounds at times.
• Prolonged periods of walking and sitting.
• Occasional lifting, standing, crawling, reaching, use of stairs.

Other Requirements

• Valid Texas Driver's License
• Pass Background Check
• Pass Drug Test
• Must be 21 Years-Old or older

Employment Benefits Include:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance