Project Coordinator

Due to continued growth, Pella of Columbus is seeking a detail-oriented and customer-focused Project Coordinator to join our team. This role is responsible for managing multiple customer projects from point of sale through final close-out, ensuring an exceptional customer experience while supporting project profitability and operational efficiency. The Project Coordinator serves as a key liaison between customers, sales, operations, service, and installation teams. Successful candidates are highly organized, proactive problem-solvers who thrive in a fast-paced, collaborative environment. Key Responsibilities Customer Experience & Communication Serve as a primary point of contact for customers throughout the project lifecycle. Provide timely, professional communication to customers, sales representatives, and internal teams. Address customer questions, concerns, and service needs promptly to ensure high satisfaction. Represent the Pella brand with professionalism in all customer-facing interactions. Project & Order Management Review, place, and manage all product and material orders from Pella and approved vendors. Ensure accuracy of orders, specifications, quantities, and delivery requirements. Properly manage project need dates to support inventory turns and scheduling efficiency. Maintain accurate project documentation and records, including key dates and activities. Scheduling & Logistics Coordinate product delivery, installation, and service events. Schedule and confirm service appointments and deliveries with customers, technicians, and sales teams. Monitor project timelines and proactively communicate changes or risks. Service & Recovery Management Review service requirements on contracted orders to ensure proper execution. Manage recovery processes for damaged, missing, or incorrect product. Identify and implement solutions to unforeseen challenges during the project lifecycle. Support service completion through final resolution and customer recovery when necessary. Internal Collaboration & Close-Out Collaborate closely with sales personnel, managers, and operations teams to ensure smooth project execution. Complete special billing documentation as required. Ensure all projects are invoiced accurately and in a timely manner. Prepare and deliver final project close-out documentation, including warranties and service materials. What Success Looks Like in This Role Consistently delivers a positive customer experience. Demonstrates strong attention to detail and organizational skills. Effectively manages multiple projects and competing priorities. Communicates clearly and professionally, both verbally and in writing. Takes ownership of projects and follows through to completion. Qualifications & Requirements High school diploma or equivalent required. Minimum of 1 year of project coordination or related experience preferred. Experience working with scheduling tools, CRM systems, and spreadsheets. Strong computer proficiency with the ability to navigate multiple software platforms. Ability to apply basic mathematical concepts related to measurements, quantities, and timelines. Experience in construction, installation coordination, or building materials is a plus. Ability to effectively present project updates in team meetings. Benefits Pella of Columbus offers a competitive and comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Ongoing training and professional development
• Opportunity for growth within an industry-leading brand

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