Director, Central Business Office

Central Business Office Director – Oasis Behavioral Health, Sonora Behavioral Health, and Agave Ridge Behavioral Health – Acadia Healthcare Acadia Healthcare is seeking an experienced and strategic Central Business Office Director to provide leadership and oversight for the business office operations across Oasis Behavioral Health in Chandler, AZ, Sonora Behavioral Health in Tucson, AZ, and Agave Ridge Behavioral Health in Mesa, AZ. This highly visible leadership role is responsible for driving revenue cycle performance, ensuring financial accuracy and compliance, optimizing patient access and billing processes, and leading high‑performing business office teams across all three facilities. The ideal candidate will bring a strong background in healthcare revenue cycle management, business office operations, and multi‑site leadership. Working collaboratively with facility executives and regional leadership, the Central Business Office Director will focus on improving collections, reducing denials, enhancing operational efficiencies, and supporting the financial health of each hospital while ensuring an exceptional patient and family experience. Purpose Statement Plan, develop, organize, implement, evaluate and supervise central business office activities including the financial counselling, billing and collections functions for all service lines. Essential Functions Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO. Establish and maintain controls for all cash collected and posted in the patient accounting system. Maintain effective communication with third‑party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction. Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. Maintain effective communication with the leadership team to ensure that all third‑party compliance guidelines are met. Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices. Lead and provide operational directives for all business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility. Define and provide the necessary support and leadership to achieve departmental goals and objectives. Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary. Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage. Manage and direct subordinate staff to identify goals and objectives. Other Functions Perform other functions and tasks as assigned. Education/Experience/Skill Requirements High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred. Five or more years’ job‑related experience required. Preferably in behavioral health. Three or more years’ supervisory experience required. Strong revenue cycle technical skills required. Licenses/Designations/Certifications Must have and maintain a valid driver’s license, maintain automobile insurance coverage and have access to a vehicle where the facility requires it. Additional Regulatory Requirements While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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