Operations Supervisor

Position Summary Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management : Work effectively with store management and store crews, supervise the store’s crew through assigning, directing and following up of all activities, and effectively communicate information both to and from store management and crews. Customer Service : Assist customers with their questions, problems and complaints, promote CVS customer service culture (greet, offer help, and thank), handle all customer relations issues in accordance with company policy and promote a positive shopping experience, provide personalized customer service feedback and coaching, and maintain customer/patient confidentiality. Merchandise/Presentation : Price merchandise, stock shelves, support the planning, execution, display, signage and inventory of weekly, promotional and seasonal merchandise, and support the planning, execution and maintenance of off‑shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision and influencing skills. Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, and to work overtime as needed and respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education: High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range $16.00 - $23.00 per hour (base hourly rate) Benefits Medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources (based on eligibility). Equal Opportunity Employment Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr