Field Service Representative

Field Service Representative - Power Distribution

The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. Provides documentation, including test reports and service summary to customer. Instructs customers and personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the development of design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.

Minimum Requirements

Education: Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's Degree in Electrical Engineering

or

Experience: Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician's Mate

or

Experience: Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks

Required: The ability to effectively communicate in the English language. This includes the ability to understand the spoken and written word as well as speak in English.

Travel: 50%

Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays.

Key Responsibilities

• Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.).
• Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment.
• Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
• Performs basic audits of customer's electrical systems and equipment.
• Documents all required information for each site (technical report).
• Communicates with Project Coordinator to ensure smooth execution.
• Properly documents, labels, and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location.