Program Assistant - CQ

Mission Action has been growing rapidly, therefore, we have created a lot of new positions across our different programs and departments. Please consider joining our team to serve the communities. Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi‑issue, multi‑strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video. Program Casa Quezada Reports to Program Manager Compensation $25 per hour commensurate with experience. Full‑time, non‑exempt position. Benefits include medical, dental, vision, long‑term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(k) with employer matching. About The Organization Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi‑issue, multi‑strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video. About The Programs Casa Quezada is a 52‑unit supportive housing site for formerly homeless individuals with special needs, many of whom have transitioned from our shelter program and who are monolingual Spanish‑speaking immigrants with limited access to other subsidized housing in San Francisco. In partnership with the Mission Neighborhood Resource Center, the program provides on‑site clinical and case management services, daily meal service, and community‑building activities to all residents. Duties And Responsibilities Property and Facility Oversight Manage the day‑to‑day administration of the property with a focus on excellent customer service to tenants; be available on‑call evenings and weekends to address emergencies and troubleshoot with staff Assist the Program Manager to develop, maintain, and ensure compliance with all program policies and procedures to ensure a healthy and safe hotel environment and to comply with all relevant legal and funding regulations and requirements Assist the Program Manager in collecting relevant data for government and funders reports and update required reports and disseminating the information as appropriate Collaborate with services staff, DPH, tenant representatives and other DAH staff to ensure a productive team approach to support tenants Be available for grievance meetings, eviction proceedings, interviews, and for emergency responses Perform regular housekeeping inspections, as required, by observed conditions and reports. Document and report all vacancies to the appropriate staff. Check and secure vacant units Attend relevant meetings with government agencies, providers including MNRC, and community organizations Complete Tenant Income Certifications every 6 months, individually, according to tenant move‑in date and have file prepared for Program Manager to review Keep legible records on each individual client; document and report all issues to supervisor Review incident reports with program manager bi‑weekly or monthly and write response of team, support services and property management, on back of report. File in tenant file and place copies of incident reports in upstairs storage office accordingly Occupancy Review all lease agreements and addendums with new resident on move‑in day and follow intake policy for processing all monies and documents; prepare subsequent new leases, re‑certifications, lease renewals, interim adjustments, and other documents, as necessary. Coordinate with Pest Control Company the inspection of new tenant’s items and belongings Collect rent and maintain rent collection records Prepare maintenance billing statements, delinquent account statements, and notices for nonpayment of rent and other violations Ensure fair and consistent application of property rules and regulations, and community policies; issue lease violations and other documentation, as necessary and in a timely manner; recommend cases of non‑compliance to Program Director and provide support in proceedings as necessary Perform beginning inspections as to condition prior to leasing and report to ensure that units are being maintained according to HUD required housing quality standards Receive and respond to tenant inquiries by phone or visit; understand and be sensitive to cultural background, economic status and those with special needs; resolve problems and provide competent conflict resolution, as able; refer issues requiring follow up to Maintenance Tech, Services Staff, or supervisor Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills Attend tenant meetings or other resident workshops, as needed Promote, implement, and be involved in activities with the residents to provide secure housing and opportunities for residents’ personal growth and development Personnel Participate in recruitment, hiring and training for vacant positions Facilitate semi‑monthly staff meetings to share information and troubleshoot with staff Other Organizational Duties Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma‑informed work, and language justice Commit yourself to treating each community member with respect and dignity Perform other duties as assigned Qualifications For Successful Employment Demonstrated ability to perform all essential duties and responsibilities of the position Strong word‑processing and computer skills, including knowledge of Microsoft Word and Excel Must be well organized, efficient, highly motivated, and able to handle multiple tasks at once, work well under pressure, and take initiative Fluency in Spanish preferred, including ability to provide written translation of documents Ability to work independently as well as within a team Experience working with low‑income, immigrant, and monolingual Spanish‑speaking communities Strong commitment to serving low‑income and underserved communities Mission Action ( is an equal‑opportunity employer Mission Action ( is an equal‑opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records. #J-18808-Ljbffr