Contact Center Analytics & Performance Analyst
Local 4 SEIU Health & Welfare Fund
SEIU Healthcare IL Benefit Funds in Chicago, IL seeks a Contact Center Analyst to analyze performance, monitor KPIs, and provide actionable recommendations to improve efficiency, service quality, and member satisfaction. You will partner with operations, training, and tech teams to support reporting and continuous improvement. The role requires 3+ years in contact center analytics or healthcare analytics, a bachelor's degree, and strong communication skills; experience with Five9, dashboards, #J-18808-Ljbffr Local 4 SEIU Health & Welfare Fund
Vacancy posted 2 days ago
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