Customer Success AI Architect

This role operates at the center of the Customer Office, Enterprise Systems, Data, and Organizational Change. You will lead the architecture and evolution of Gainsight and related GTM platforms, building scalable processes, strong data foundations, intelligent automation, and measurable business impact. This position reports to the Director of Business Systems Operations. We’re seeking a highly technical, innovative, and forward‑thinking CS AI Architect to lead the design and deployment of AI-driven capabilities across our CS tech stack. This is an individual contributor role responsible for embedding AI directly into Customer success workflows to enable smarter decision‑making, automate manual processes, and improve execution across Customer Office teams. You'll act as both a builder and operator, translating a deep understanding of CS workflows into practical AI systems. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, wherein an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Responsibilities Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr