Eligibility Service Coordinator (Bilingual Required)

Eligibility Service Coordinator

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Employment Type: Full-Time, non-exempt

Pay Range: $18.00-22.00 per hour*

Work Schedule: Monday Friday, 8:00am- 5:00pm (Schedule flexibility required to meet business needs)

Primary Work Location(s): Hackensack University Hospital 100 First Street, Suite 300, Hackensack, NJ. 07601

Why You'll Love This Role:

As an Eligibility Service Coordinator, you'll get to make a difference in patients' lives every day! You will be a liaison for patients navigating some of the most stressful moments of their healthcare journey. In this role, you'll coordinate patient scheduling, manage documentation, and facilitate communication between patients and Savista's Eligibility Specialist who will assist the patient with obtaining financial assistance through programs like Medicaid, Medicare, disability, and hospital charity care programs. Every interaction you have helps someone feel supported and move forward with confidence.

If you're motivated by meaningful, people-centered work and you want a role where your efforts make a clear and immediate difference this position offers the opportunity to learn-on-the-job, build relationships, grow your skills and career, and positively impact patient lives every day.

What You'll Do:

• Schedule patient appointments for financial assistance.
• Check-in patients upon arrival and ensure all required documentation is available for processing.
• Answer incoming calls, respond to voicemails, and provide guidance on next steps.
• Assist patients by providing requested documents and materials.
• Meet productivity and quality expectations.
• Utilize multiple systems and databases to gather, track, and report patient information.
• Communicate updates to Eligibility Specialists on scheduling and patient workflow.
• Process incoming and outgoing mail.
• Complete special projects, as assigned.

What We're Looking For:

• High school diploma or GED
• Proficiency in English and Spanish
• 6 months+ of experience in a customer service role.
• Strong interpersonal and communication skills.
• Ability to explain complex information clearly and empathetically.
• Ability to handle a heavy call volume.
• Work collaboratively in a team environment.
• Capability to work in a fast-paced environment with changing priorities and patient needs.

What We Offer:

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
• A collaborative, mission-driven culture built on teamwork, empathy, and growth

About Savista:

Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams.

Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry's most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people-first company.

Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission-driven environment.

Pay Transparency Disclaimer*

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Keywords: Customer Service, Data Entry, Clerical, Office Admin, Administrative, Receptionist, Front Desk, Representative, Scheduling, Scheduler, Office Assistant, Assistant, Call Center, Healthcare, Entry Level, Services, No Weekends, On the Job Training, Intake Coordinator, Support Specialist, Patient Support, Medical

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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