Dental Office Manager / Front Desk Coordinator

Job Description

Job Description

Englewood Dentistry is seeking an experienced, organized, and personable Dental Office Manager / Front Desk Coordinator to join our growing practice. We are looking for someone who can take ownership of the front office, keep the schedule productive, and provide an excellent experience for every patient.

The ideal candidate is dependable, proactive, comfortable working independently, and experienced with dental scheduling, insurance, treatment follow-up, and patient communication.

Responsibilities

• Manage the daily operations of the front desk

• Answer incoming calls and respond to patient messages promptly

• Schedule and confirm patient appointments

• Maintain a productive doctor schedule and fill last-minute openings

• Contact overdue patients for recalls and continuing care

• Follow up with new-patient leads and appointment requests

• Verify dental insurance eligibility and benefits

• Review treatment estimates and patient financial responsibilities

• Collect copayments, deductibles, and outstanding balances

• Submit and follow up on dental insurance claims

• Monitor unpaid claims, aging reports, and outstanding balances

• Present treatment plans and follow up with patients who have not scheduled

• Coordinate referrals, records, and communication with other dental offices

• Maintain accurate patient information in the practice management system

• Help oversee front-office workflows, policies, and daily administrative tasks

• Deliver professional, friendly, and compassionate customer service

Qualifications

• Previous dental front-desk or dental office management experience is strongly preferred

• Experience with Dentrix is highly preferred

• Knowledge of dental terminology, insurance verification, claims, and treatment plans

• Strong telephone, communication, and customer-service skills

• Ability to multitask and remain organized in a busy dental office

• Comfortable discussing treatment costs and collecting payments

• Reliable, punctual, professional, and detail-oriented

• Able to take initiative and solve problems without constant supervision

• Bilingual English/Spanish is a plus

Schedule

• Monday: 10:00 AM–6:00 PM

• Tuesday: 9:00 AM–5:00 PM

• Wednesday: 10:00 AM–6:00 PM

• Thursday: 9:00 AM–5:00 PM

• Two Saturdays per month: 9:00 AM–3:00 PM

Schedule may be adjusted based on the needs of the practice.

Compensation

Competitive hourly compensation based on dental experience, Dentrix knowledge, insurance expertise, and office-management capabilities.

Benefits

• Paid time off

• Employee dental benefits

• Supportive and professional work environment

• Opportunity to grow with the practice

• Performance-based advancement opportunities

How to Apply

Please submit your résumé along with a brief description of your dental office experience. Include the dental software you have used and your experience with scheduling, insurance verification, claims, collections, recalls, and treatment-plan follow-up.

Job Type: Full-time
Work Location: In person
Location: Englewood, New Jersey