Senior Program Manager

Senior Program Manager

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Program Manager to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary: The Senior Project Manager (SPM) is responsible for the overall management and leadership of the project team. Acting as the primary liaison between client leadership and the contracting team, the SPM ensures seamless communication, effective coordination, and the successful execution of project objectives. This position demands a high level of strategic planning, oversight, and adaptability to handle high-profile tasks and quick-turnaround deliverables. The SPM plays a critical role in ensuring the success of the project by providing leadership, strategic direction, and technical expertise while maintaining the highest standards of quality and efficiency.

Job Duties:

• Strategic Planning and Operational Oversight: Develop coordination center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
• Technical Expertise and Systems Management: Demonstrate knowledge of customer interaction systems, voice response systems, voice networks, and user interfaces.
• Continuous Improvement and Knowledge Development: Maintain professional and technical knowledge by tracking emerging trends in coordination center operations management.
• Systems Analysis and Problem Solving: Formulate and define system scope and objectives based on user needs and a thorough understanding of business systems and industry requirements.
• Goal Achievement and Value Creation: Accomplish organizational goals by accepting ownership of new and unique requests. Explore opportunities to add value and enhance job accomplishment.

Additional Duties: Proven experience leading projects or contracts with demonstrated ability to manage a project and provide guidance and direction for specific tasks or sub-tasks. Expertise in coordination center operations management, including system performance monitoring, process improvement, and quality assurance. Strong knowledge of customer interaction systems, voice networks, and user interfaces. Ability to formulate and define system scope and objectives, solve complex problems, and translate business needs into system requirements. Familiarity with emerging trends, technologies, and best practices in coordination center operations and systems management.

Basic Qualifications: Bachelor's degree Minimum 12 years of experience managing large, complex programs/projects. Ability to obtain a Public Trust clearance.

Preferred Qualifications: Secret security clearance Able to work onsite in Washington, DC

Compensation: NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $142,725 - $237,875. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.