Lead Product Manager - Salesforce Service Cloud

Lead Product Manager - Salesforce Service Cloud

This is not a remote role. You must be in the local area or be willing to relocate

The Lead Product Manager, Product and Pricing Platform is part of the Commerce team and works with operations, commercial business strategy, platform development and executive teams within Disney Parks, Experiences & Products Technology and Digital on industry-leading, sellable product and pricing capabilities for Walt Disney World, Disneyland, and Disneyland Paris. You will be the product leader for upcoming, strategic initiatives and will set priority and focus for the Cast Service and Site Solutions Team through Salesforce Integrations and Product and Pricing Platforms. The Lead Product Manager will provide leadership and partnership to teams to align, frame, and deliver the strategic vision and will provide clear, product-focused direction to all stakeholders. The Lead Product Manager will contribute to Agile feature development, creation/oversight of epics, user stories, and requirements and will have the ability to work effectively in a matrix organization across a variety of technologies.

You Will

• Oversee and support end-to-end product delivery of the Disney Parks Experiences, Product & Pricing Platforms, Salesforce Service Cloud and integrated applications go-to-market activities
• Communicate changes in strategic direction or priority shifts to executive leadership
• Support post-go-live and sustainment activities for the supported applications
• Use insights from user research, focus groups, and behavioral analytics for data-driven user story creation and prioritization
• Translate product concepts into user stories, acceptance criteria, epics, and test cases that will move improvement features to market
• Consult as a Jira expert to all teams to clearly communicate workflows and organization
• Represent the sellable product & pricing roadmap, considering input from key stakeholders and being mindful of continued innovation across the company

You Have

• Must have 7+ years of experience working in product management within a large and matrix organization
• Must have strong experience with development methodologies, notably Scrum and Agile
• Must have at least 2 years of experience as a Lead PM
• Salesforce Service Cloud experience strongly preferred
• Demonstrated leadership in building experiences and capabilities that progress teams and platforms forward in an industry
• Experience identifying and addressing technical, financial, and operational issues in an enterprise organization
• Comfortability working with distributed teams with varying/flexible work hours

Required Education

Bachelor's degree in relevant field of study or equal experience required.

The hiring range for this position in Orlando is $148,300.00-$180,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.