Customer Service Representative

Job Description

Job Description

Description:

Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients.

We are currently seeking a high-energy, detail-oriented team player to join our office staff as a Service Advisor/Dispatch Coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process.

• Provide excellent customer service by phone and email 
• Accurately understand customer needs and offer appropriate solutions 
• Schedule service appointments and coordinate technician assignments based on skill set and availability 
• Dispatch technicians to job sites and monitor work progress 
• Communicate job status updates to customers in a timely and professional manner 
• Maintain and update customer records and service history 
• Review active jobs to ensure quality, timeliness, and customer satisfaction 
• Explain warranty policies and service coverage to customers 
• Recommend additional services or current promotions when applicable 
• Keep your work area organized and maintain a professional appearance

Job Requirements:

• Strong customer service skills (phone and/or in-person experience) 
• Excellent communication and multitasking abilities 
• High school diploma or GED 
• Proficient with Microsoft Word, Excel, and Outlook 
• Strong attention to detail and organizational skills 
• Ability to work in a structured environment and collaborate with a diverse team 
• Must be results-oriented and able to manage multiple tasks efficiently 
• Valid driver's license 
• Must pass a pre-employment drug screening 

Preferred:

• Prior experience in a service or dispatching role 
• Experience with Microsoft Dynamics (Great Plains) or ACT! CRM

Benefits available to Customer Service Adviser include:

• 401(k) Plan
• Paid Time Off Program
• Company Closes in Observance of Major Holidays
• Available Medical & Dental Insurance
• Company-Supplied Work Clothes

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