Collections Specialist

Collections Specialist

Do you love working with numbers? Do you want to be the driving force behind increasing profits of a growing company?

Then, don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our franchise is seeking someone who is great on the phone, has excellent accounting skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.

Primary Responsibilities

• Calling customers to obtain payments
• Posting customer payments by recording checks, and credit card transactions
• Updating receivables by totaling unpaid invoices
• Maintaining records of invoices, debits, and credits
• Resolving collections by examining customer payment plans and payment history
• Keeping organized and detailed documentation of all correspondence with customers
• Handling customer disputes in regards to payments or invoicing
• Handling all Liens and documentation of such records

Position Requirements

• 1+ year(s) of experience with QuickBooks Pro® (most recent versions) and Microsoft Office Suite
• 1+ years of experience with bookkeeping and collection activities
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Bilingual, is preferred but not necessary
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented multi-tasker
• Capability to work in a fast-paced, team-oriented office environment
• Ability to learn new software, including Xactimate® and proprietary software
• Ability to successfully complete a background check subject to applicable law

Hours - In Office

• 40 hours/week, flexible to work overtime when required, varying between 8 a.m. and 5 p.m.

Pay Rate

Competitive pay based on experience. SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated Compensation: $18.00 - $20.00 per hour