Strategic Partnership Outreach Manager

Improving the Lives of Families through Child Care Services, Research, and Advocacy Crystal Stairs, Inc. Strategic Partnership Outreach Manager Location: Los Angeles, California. 100% On-site Position. Job Summary Crystal Stairs, Inc., a California nonprofit corporation dedicated to child care development for working low‑income families, is looking for a dedicated, mission‑driven Strategic Partnership Outreach Manager (SPOM) who will initiate, plan, manage and execute all Agency efforts to increase programmatic support, outreach, partnerships, and stakeholder engagement. The SPOM will implement a robust programmatic outreach plan, identify new partnership opportunities, and cultivate relationships to maximize contributions/funding and expand our reach. The SPOM will work as a key member of the External Affairs team reporting to the Director of External Affairs, collaborating with program leadership, maintaining relationships with existing and potential partners, and contributing to the strategic growth of community outreach events and community partners to promote CSI's programs and services. The SPOM will develop a solid foundational understanding of the Agency and the Early Care and Education industry, along with the communities we serve, to ensure high‑quality representation and education in community and programmatic outreach. The SPOM will work closely with all program areas and leadership and will have a thorough understanding of all Agency programs. Key Job Responsibilities Proactively identify, develop, and broaden the Agency's resources and community engagement opportunities through strategic relationship building, cold calling, community meetings, networking, and events. Lead, and collaborate with Marketing & Communications, in developing and implementing a comprehensive strategic community outreach and recruitment plan. Manage the development of partnerships and program funding opportunities by researching and presenting prospective new partners, cultivating new relationships and strengthening existing relationships with businesses, foundations, community stakeholders, and non‑profit agencies that align with CSI's values, goals, and programs. Work closely with program teams and leadership to support the mission and organizational goals, especially for specific partner initiatives and events; limited local and statewide travel as needed to support program and partner initiatives. Regularly maintain a secure database of community partnerships and outreach efforts, data tracking, funding updates, reporting, and acknowledgements. Support the Agency's initiatives in managing an individual cultivation plan to expand and enhance the Agency's outreach efforts through engaged stakeholders. Create various resource generating campaigns that support the Agency's overall mission and strategic initiatives. Provide leadership in planning and execution of special events (e.g., Dancing Under the Stars, Stand for Children Day, Parent Empowerment Day). Represent the Agency at various local events, community‑based agencies and businesses, schools, and other public venues. Research and identify new outreach opportunities by determining heavily under‑resourced populations where CSI should conduct outreach services. Conduct agency presentations; participate in workgroups, committees, and ad‑hoc groups as necessary; act as a liaison with agencies and community stakeholders. Develop strategies to recruit families into Crystal Stairs child care programs, educating, engaging, and connecting families with appropriate resources and Crystal Stairs staff. Identify and initiate contact with community‑based organizations and community partners to secure established locations for outreach activities. Coordinate agency outreach events and/or presentations; ensure events are posted on agency calendar; provide timely event information/contact to event support staff. Maintain a tracking system for all outreach activities/contacts and expenditures; prepare required monthly service data reports and assess quantitative outcomes on outreach effectiveness. Research and order program promotional items, event materials, and print collateral; collaborate with External Affairs and Purchasing Departments to ensure adherence to branding, agency guidelines, and procurement procedures. Work with the Marketing & Communications team to develop written and visual materials, including community partner appeals and marketing collateral, to support CSI's outreach and recruitment efforts. Develop strong, culturally sensitive material to promote program services and increase corporate visibility in the Crystal Stairs catchment area. Respond to requests for information or services, connecting community members and stakeholders with appropriate programs and services, maintaining ongoing communication with Agency Leadership as needed. Provide support to specially funded projects and programs. Perform other duties as assigned. Management Responsibilities Lead by example with integrity, professionalism, and high ethical standards. Collaborate with agency managers and interface with executive leadership to support agency‑wide initiatives and goals. Set and uphold standards for professional communication, image, and conduct, strengthening the Agency's brand and public presence. If the opportunity arises, recruit and hire qualified, diverse talent reflective of the communities served. Supervise direct report staff, including program and administrative support personnel, temporary staff, and interns as needed. Provide hands‑on leadership, coaching, and development through routine check‑ins and staff development meetings. Deliver timely performance feedback, initiate corrective actions when necessary, and complete performance evaluations promptly. Monitor and track staff attendance, ensuring timely and accurate submission of timecards. Experience, Knowledge, Skills and Abilities Bachelor's degree from an accredited university or equivalent with a focus on business development, communications, or marketing; or equivalent experience in relationship management, community outreach, business development, or communications and marketing. Minimum of 3 years community outreach and partnership cultivation experience, sales, and/or marketing experience preferred. Communications or development experience for a community‑based organization preferred. Proven track record of success in cultivating partnerships and relationship management. Proven ability to maintain positive relationships with a variety of personalities inside and outside the Agency. Ability to demonstrate success in planning, execution, and ROI of community outreach and Agency‑hosted events. Experience planning, implementing, and managing projects from start to completion and follow‑up. Knowledge of Crystal Stairs' service area. Experience working effectively with diverse ethnic, economic, and community groups. Ability to effectively communicate with adults in various settings and with varying learning styles. Ability to understand and communicate demographics, child care services, and related data and research. Analytical and strategic thinker. Excellent written and verbal communication skills; proficiency in Microsoft Office Suites. Excellent interpersonal communication skills. Excellent communication, customer relations, organizational, and presentation skills. Ability to collaborate with Marketing & Communications team members to develop outreach materials. Proficiency in Excel, Microsoft Office Suite, and other databases/CRM platforms for information tracking and project management. Experience with Kindful is a plus. Flexibility and ability to manage multiple tasks and meet deadlines. Collaborative, team‑oriented attitude with willingness to help and support other employees and departments, engage in staff events, and demonstrate company values. Thoughtful, strategic problem‑solving. Ability to demonstrate use of logic, address challenges with urgency, and craft a plan to solve them, remaining calm under pressure. Results‑oriented; initiates tasks before being asked or before a situation requires it. Demonstrates sensitivity to the needs and reactions of people from diverse backgrounds and with different needs. High degree of professionalism, judgment, ethics, integrity, and confidentiality. Ability to pivot quickly and thoughtfully from professional meeting spaces to logistics and hands‑on event set‑up and support in the same day. Operates under minimal supervision as a point of contact for the Agency, exercising latitude and judgment in decision‑making, delivering quality work and timely results. Openness to feedback and direction; incorporates it effectively to meet the Agency's goals and objectives. Identifies diverse resource options and opportunities. Availability to work evenings and weekends as needed. Travel may be required, up to 25% for event planning, community events, partner meetings, etc. Valid California driver's license, use of a motor vehicle, and evidence of automobile liability insurance. Verification of a valid TB clearance within the last year of employment. Successful completion of LiveScan fingerprint clearance and DOJ criminal background check within 90 days of employment. Total Package Of Benefits Medical, Dental, Vision – 95% paid by employer 401(k) matching options Flex spending account Sick and vacation time Paid holidays Opportunity for growth and development Robust Learning Management System offering PDC, HRCI, CEU, CPE, PDU units Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. #J-18808-Ljbffr Crystal Stairs