Certified Medical Assistant (CMA, CCMA or RMA)

Job Description

Job Description

Connect Health + Wellness is looking for a full-time CMA (CMA, CCMA or RMA) for our Bassett location. 

Our CMAs are routinely in direct contact with Health Center patients, their families and a variety of third-party vendors and stakeholders. As such, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people.

The Certified Medical Assistant provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff and providers.

The CMA must be able to work effectively in a fast-paced environment, employing exceptional critical thinking and problem-solving skills while providing efficient and accurate healthcare. This person serves as a patient liaison and assists in providing a continuum of healthcare in keeping with the goals and objectives of a Patient Centered Medical Home.

The CMA is responsible for tracking and recording various quality assurance measures and outcomes and ensuring that Quality Assurance and Performance Improvement standards and requirements are met. This position assists with Health Coaching, especially regarding patients with the three chronic disease conditions and/or high-risk criteria identified by the Patient Centered Medical Home. This position demands adherence to prescribed routines, maintaining records, data, and other information with a high degree of accuracy and speed. This position is an integral member of a Patient Centered Medical Home team. This individual must be able to work in a fast-paced, stressful environment and relentlessly pursue the highest levels of quality care for our patients.

Job Duties - Clinical

1. Participates in daily “huddles” with Providers to address all patient needs prior to each patient’s appointment to help ensure quality, evidence-based care including preventative screenings, chronic disease management and review of care plans.
2. Escort patients to the exam area, providing assistance when needed. Ensure that patients and families understand the treatment care plan and educate them relative to their condition.
3. Performs patient assessments including obtaining vital signs, gathering the patient’s social, medical, and surgical history, recording patient medications/history, copying immunizations records and other pertinent information related to the appointment. Records information and data in the Electronic Medical Record (EMR).
4. Administers prescribed medications as directed by Providers (including orally, intramuscular, z-track, subcutaneous and intradermal).
5. Uses sterile techniques when preparing and assisting with procedures and applying dressings.
6. Collects, prepares, and labels laboratory specimens according to established policies and guidelines.
7. Cleans and sterilizes instruments and equipment in accordance with established policies and guidelines (i.e., using the designated disinfecting solution and/or the autoclave).
8. Monitors supplies and sterile instrument packages to ensure that they are not outdated or otherwise compromised. Keeps crash cart and refrigerator logs up to date.
9. Re-stocks exam room supplies daily, and procedure room supplies as needed.
10. Performs audiometer, vision, tympanometry and spirometer tests. Records results, and ensures that related documents are scanned, into the patient’s EMR.
11. Performs quality assurance control checks for medical equipment and lab tests as directed.
12. Accurately records patient information, lab results and related documents in the EMR.
13. Assists Providers with management of an assigned segment of patients in order to provide awareness of chronic disease controls and assist them in obtaining desired clinical outcomes, including reviewing and documenting self-management goals. This may also include ensuring that patients are referred to, and attend, Connect Health + Wellness education classes.
14. Identifies patients in assigned population who have outstanding lab work or clinical exams. Makes contact with these patients to ensure necessary appointments are made. Reviews the patient schedule (weekly) to confirm that appointments are kept. Contacts patients as necessary to determine reasons that appointments were not kept and works with patients to ensure appropriate care. Identifies and communicates noncompliant patients to the Provider (weekly).
15. Participates in the Quality Assurance program. Identify and records barriers to care, particularly for their assigned segment of patients. Develops and communicates ideas for breaching or overcoming such barriers to the Quality Assurance/Performance Improvement Committee monthly.
16. Ensures that all telephone messages and encounters are assigned/returned within twenty-four (24) business hours. This includes contacting patients to relay Provider messages and/or answer to patient questions. Documents all patient interaction and resolutions in the EMR.
17. Contacts patients to discuss lab/diagnostic results and relay Provider treatment instructions.
18. Contacts other healthcare facilities to obtain copies of results for tests that they performed.
19. Reviews appropriate consent forms with patients, ensuring their understanding, answering their related questions, and securing their permission as evidenced by their signature(s).
20. Assists patients in completing the Controlled Substances Agreement, as applicable, and ensuring that related pharmacy information is entered/updated in the EMR.
21. Obtains pre-authorization for medication from insurance companies and documents resolutions, including medication changes, in the EMR.
22. Contacts hospitals on behalf of patients requiring admission and communicates relevant patient history and information as needed and appropriate.
23. Assists with, and oversees the tracking of, patient referrals and outcomes.
24. Manages Health Coaching and related support of patients.

 

Job Duties - General

1. Takes the initiative, follows directions, multi-tasks effectively and efficiently and communicates well with others.
2. Performs necessary quality control activities to ensure accuracy and identifies areas where performance can be improved.
3. Participates in training(s) opportunities to improve patient care including, but not limited to, learning evidence-based approaches to self-management support, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR
4. Adheres to the policies and procedures of Connect Health + Wellness. Adheres to agency and regulatory mandates and guidelines, especially those established by the Health Resource and Services Administration (HRSA) and the Health Insurance Portability and Accountability Act (HIPAA).
5. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours) (for 40-hour per week employee)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No nights or weekend work

Pay Range: $17.00 to $20.00 per hour