Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Corona, CA vacancy

BUSINESS DATA ANALYST 1
...Mathematics, Statistics, Business Analytics, or a related field. ~1-3 years of experience in data analysis or a related field.... ...Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic...
Suggested
Temporary work
Internship
Immediate start
Flexible hours
VSolvit
Norco, CA
4 days ago
IT Help Desk / Technical Support (Level 1)
...Description About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to... ...innovative work environment. Job Summary: As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing...
Suggested
Remote work
Flexible hours
Onsite Computing
Corona, CA
12 days ago
Level 3 Help Desk Technician
...comprehensive IT solutions and support services. We are committed to... ...highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate... ...commitment to providing top-tier support to our clients. This... ...escalation point for Level 1 and Level 2 technicians,...
Suggested
Work experience placement
Remote work
Flexible hours
Onsite Computing
Corona, CA
12 days ago
Hybrid IT Help Desk Technician Remote & On-Site
Onsite Computing, Inc. is seeking a Hybrid Level 1 Help Desk Technician to be the first point of contact for clients, delivering timely IT support... ...of new hardware and software while maintaining a focus on excellent customer service. #J-18808-Ljbffr Onsite Computing, Inc.
Suggested
Remote job
Onsite Computing, Inc.
Corona, CA
1 day ago
IT Technician
...RESPONSIBILITIES: Provides end user Help Desk support for computers (PCs), laptops,... ...issues to resolution using the City's IT service management (ITSM) ticketing system; schedules... ...City to include at least the following: (1) verification/reference from current and...
Suggested
Contract work
Work at office
City of Norco
Norco, CA
5 days ago
IT SUPPORT SPECIALIST
...special projects Required Qualifications and Competencies 1. 2 -4 years’ experience supporting Windows OS PCs. 2.... ...of creating Image for current Corporate Platform. 7. Customer Service Experience a must. Preferred Qualifications and Competencies...
Temporary work
Work at office
Remote work
QPA
Corona, CA
6 days ago
Service Desk Technician - After Hours
$18 - $20 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Hourly pay
Full time
Work at office
Local area
Remote work
Shift work
Logicalis, Inc.
Corona, CA
1 day ago
Clinical Data Analyst
...testing, and system upgrades (e.g., EHR enhancements, migrations)Required QualificationsBachelor's degree (Masters preferred)Minimum 1 year of experience in data analysis (healthcare experience preferred)Proficiency in SQL for data extraction and manipulationExperience...
KPC Health
Corona, CA
5 days ago
Functional Scheduling Analyst
$29.27 - $37.86 per hour
...to address improvement opportunities. Supports contact center services by: supporting customers (e.g., internal stakeholders, members, patients... ..., Statistics, Mathematics, or related field OR Minimum one (1) year of experience in customer service or a directly related...
Full time
Work experience placement
Work at office
Remote work
Shift work
Kaiser Permanente
Corona, CA
5 days ago
Pricing Data Analyst for Promotions (Temp-to-Hire)
...facilitate communications between Company and distributor partners. The role requires a bachelor's in accounting/finance/business and 1-3 years in pricing or pricing tools, with strong Excel skills and data-entry accuracy. This is a temp-to-hire position with entry-level...
Temporary work
Monster Energy
Corona, CA
4 days ago
SYSTEMS ENGINEER ANALYST
...defense programs. Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI)...
Temporary work
Internship
Work at office
Flexible hours
VSolvit
Norco, CA
17 days ago
IT Support Specialist
$24 - $27 per hour
Now hiring for a IT Support Specialist Location: Corona, CA Pay Rate: $24.00 - $27.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Find more than a IT Support Specialist job with Staffmark - find a team that values your time, talent, and potential. ...
Hourly pay
Weekly pay
For contractors
Local area
Immediate start
Monday to Friday
Staffmark Group
Corona, CA
5 days ago
Business Systems Analyst
...processes, data models, reporting logic, and development standards. Train and support end users on BI tools, dashboards, and self-service reporting. Assist with special projects, system enhancements, and cross-functional data initiatives. Maintain confidentiality...
Contract work
Work at office
Boudreau Pipeline
Corona, CA
4 days ago
Service / Help Desk / Technical Support
...Description About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering... ...motivated and enthusiastic Intern to join our team as a Level 0 Technician. This internship offers a fantastic opportunity to gain hands-...
Internship
Flexible hours
Onsite Computing
Corona, CA
12 days ago
Desktop Engineer
...solving skills and attention to detail. • Effective communication skills and ability to collaborate with the IT team Key Responsibilities 1. Administer MacOSX systems using JamF PRO with proficient expertise. 2. Ensure all computers run on the latest OS patch level for...
Diverse Lynx
Corona, CA
4 days ago
BUSINESS DATA ANALYST 2
Job Description Job Description POSITION IS 100% ONSITE DAILY IN NORCO, CA Job Summary VSolvit has an immediate opening for a skilled Data Analyst II to support the Data and Analytics team at Naval Surface Warfare Center Corona Division in Norco, California. ...
Immediate start
VSolvit
Norco, CA
4 days ago
Senior Desktop Support Technician
$33 - $36 per hour
...Role: NGEN is the largest IT services program for the Navy. Under the... ..., network operations, service desk, and data transport. Ultimately... ...a Mid-level Desktop Support Technician to support a government site in... ...to diagnose and resolve layer 1 network connection issues (i....
Hourly pay
Local area
Via Logic LLC
Norco, CA
4 days ago
On-Site IT Technician & Network Support Pro
Atos is seeking a Field Technician to provide on-site and remote technical support for hardware, software, and network systems. You will install, configure, upgrade, and troubleshoot equipment while ensuring high levels of customer satisfaction across customer sites. The...
Remote work
Atos
Corona, CA
2 days ago
Field Service Technician - Eastvale, CA
$25.88 - $44.13 per hour
...generations. Role Summary This position is for a hands‑on Field Service Technician who will support Rivian vehicle repairs. The role requires a... ...related to traction control, ABS, and power steering. Top‑tier candidates will be adept at resolving complex drivability concerns...
Hourly pay
Full time
Contract work
Temporary work
Part time
Work experience placement
Local area
Remote work
Shift work
Night shift
Afternoon shift
Early shift
Rivian
Corona, CA
2 days ago
Water Heater Selling Technician
...dynamic team as a Water Heater Selling Technician , where your plumbing expertise and customer... ...systems, and related upgrades during service calls Close sales by presenting options... ...and asking for the sale At least 1 year of relevant field experience (plumbing...
Hourly pay
Weekly pay
Local area
CastleWorks Careers
Corona, CA
29 days ago
Parts Specialist
$16.9 - $24.9 per hour
...provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment... ...an email to: ****@*****.*** or call (***) ***-**** option 1, and provide your requested accommodation, and position details....
Hourly pay
Minimum wage
Local area
Remote work
Flexible hours
O'Reilly Auto Parts
Norco, CA
1 day ago
IT Staging & Deployment Technician
Atos in Corona, California is seeking a Staging Center Technician to receive, prepare, configure, image, test, and ship IT equipment for deployments and service operations. You will ensure devices are properly staged, inventoried, and documented to company standards while...
Atos
Corona, CA
3 days ago
Substation Technical Specialist
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion...
HDR
Riverside, CA
7 days ago
Media Sales Representative
...nearly two decades bringing North American communities together one person, one home, one business at a time. Today, BVM publishes over 1,300 local magazines and reaches billions of digital impressions across North America, helping thousands of local business owners grow...
For contractors
Local area
Flexible hours
Best Version Media
Corona, CA
12 days ago
Building Performance Analyst
$93.17k - $144.43k
...Integrated Design charrettes managing and providing sustainable design services during different phases of the design process. Advocate within... ...performing energy modeling and building performance analysis ~1 year experience using Integrated Environmental Solutions Virtual...
Work at office
DLR Group
Riverside, CA
2 days ago
Global Customs Analyst
$23 - $26 per hour
...Bachelor's Degree in the field of Business, International Trade, or related field of study Additional Experience Desired: Between 1-3 years of experience in international trade, customs audits and inspections Additional Experience Desired: Between 1-3 years of experience...
Hourly pay
Work at office
Local area
Monster Energy
Corona, CA
4 days ago
Application Specialist - Southern California
...effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively... ...calls-to-action, sources, dates. Education and Experience: ~1-3 years Strong Manufacturing background with a focus in Milling,...
Sandvik
Chino, CA
4 days ago
Apartment Leasing Sales Consultant
$18.5 per hour
...passionate about providing world class customer service to our residents. Job Description... ...etc. Exceeding monthly goal: Several tiers to increase percentage of total lease value... ...Collaborative Team Player What You Have ~1+ year sales and customer service...
Hourly pay
Temporary work
Seasonal work
Live in
Work at office
Local area
Flexible hours
Shift work
AIR Communities
Corona, CA
2 days ago
Business Operation Analyst
...learn, continuously improve technical and business skills, and apply best practices. Customer-focused mindset, with a commitment to service excellence for internal and external partners. Desired Skills/Attributes Business & Operational Analysis Analyze...
Pacer Group
Eastvale, CA
3 days ago
Delivery Specialist
$16.9 - $24.9 per hour
...policy. Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock,... ...send an email to ****@*****.*** or call (***) ***-**** option 1, and provide your requested accommodation, and position details....
Hourly pay
Minimum wage
Local area
Immediate start
Remote work
Flexible hours
O'Reilly Auto Parts
Norco, CA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!