Veterinary Receptionist

Frey Pet Hospital, located in Cedar Rapids, IA, is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere. In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi‑tasking between a multi‑line phone system and in‑person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast‑paced customer service who are friendly, outgoing, detail‑oriented, excellent at multi‑tasking, and committed to contributing to a team‑focused environment. Schedule : 3‑10 shift schedule with availability needed Monday‑Saturday. Half‑day shift on Saturdays, every other week, including opening and closing shifts during the week. Full‑time benefits and compensation : Compensation: $15–$17 per hour, for each hour worked Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program 401k options Paid time off in accordance with site policy and applicable law Personal pet discount Uniform allowance Minimum qualifications and skill set : 1+ years of client service experience Previous veterinary experience is desired Proficiency in the following skills: Collaboration with other team members Managing phone lines Booking appointments Setting up new clients and patients Frey Pet Hospital, located in Cedar Rapids, IA, is synonymous with compassionate care and pioneering innovation since its inception in 1963 by Dr. Frey. Under the leadership of Dr. Steen since 2003, our hospital has evolved into a state‑of‑the‑art facility, undergoing a complete rebuild in 2011, a finalist for AAHA Practice of the Year in 2018, and a substantial expansion in 2019. We are proud to be AAHA accredited, a testament to our commitment to upholding the highest standards of veterinary medicine. Known for our outstanding culture and medical excellence, we have earned a stellar reputation within the community. With a team of 7 experienced doctors and plans for continued growth, we offer comprehensive care in a modern setting equipped with 10 exam rooms and advanced technology such as ultrasound, endoscopy, laser therapy, and digital radiography. Our practice offers general medicine with additional advanced services in surgery and orthopedics, with a strong referral base in our local community. If you’re interested in joining a collaborative and tenured team, we encourage you to apply. We look forward to hearing from you! *To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process. #J-18808-Ljbffr