Office Manager

Senior Helpers Of Redlands Senior Helpers of Redlands is seeking an Office Manager passionate about making a meaningful impact in seniors' lives. We provide exceptional in‑home care so seniors can age safely and gracefully in their own homes. As part of the first and only national home care provider certified as a Great Place to Work®, you'll join a mission‑driven team committed to integrity, compassion, and service. Position Overview This high‑impact role partners closely with the Owner to manage daily office operations and oversee the full life‑cycle of our caregivers and office teams. You will drive HR compliance, scheduling, payroll, caregiver and client support, and process improvement initiatives. Key Responsibilities Oversee daily office operations ensuring a professional, organized environment Answer and screen service inquiry calls professionally; provide information to potential clients; identify client needs and schedule in‑home assessments Prepare and maintain compliant client and caregiver files, welcome packets, new‑hire materials, and employee handbooks Support owner with timely client invoicing, billing compliance, time‑sheet verification, and payroll processing Lead caregiver recruitment, interviewing, hiring, and onboarding processes Develop and implement caregiver and client retention initiatives, including recognition and referral programs Coordinate caregiver schedules based on client care plans; resolve scheduling conflicts and emergencies Monitor labor costs and overtime to control expenses while maintaining quality care Maintain effective communication with clients, families, and caregivers Ensure adherence to state regulations, company policies, and confidentiality standards Support strategic initiatives and collaborate on growth and operational improvements Perform on‑call duties and occasional caregiver shifts as needed Local travel within 20‑mile radius may be required Required Qualifications High school diploma or equivalent (GED) required Minimum 3 years related experience, including 1+ year management experience in non‑medical home care or healthcare; caregiver experience a plus Proven experience in office management, recruiting, HR onboarding, sales, and home care operations Strong knowledge of state regulations for home care Excellent organizational skills, attention to detail, and ability to prioritize in fast‑paced environments Exceptional interpersonal, verbal and written communication skills Leadership mindset with adaptability, collaboration and a servant‑leader approach Proficiency with Microsoft Office (Word, Excel, Outlook) and quick learning of new software (WellSky) Team player with a positive attitude and strong independent work ethic Valid driver’s license with insurance and ability to visit clients’ homes within assigned territory Ability to pass a criminal background screen Preferred Qualifications Associate’s degree or equivalent work experience; Bachelor’s degree strongly preferred More than 3 years of home care industry experience Bilingual fluency Familiarity with WellSky, recognition programs and the Senior Gems methodology Military veteran or spouse status Compensation & Benefits $21‑$22 per hour based on experience Future advancement opportunities Full‑time, non‑exempt position We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. #J-18808-Ljbffr Senior Helpers