Operations Services Coordinator

Cold Stone Creamery Headquarters Private Store ManagerLead the operations of the Cold Stone Creamery Headquarters private store and Research & Development laboratory. Assist Research & Development with production. Assist Operations Services team with a variety of projects, training materials and documents, communications, and events. Assist with the setup, execution and breakdown of headquarters meetings, events and employee activities.Key ResponsibilitiesManage operations of the Cold Stone Creamery Headquarters private store, including opening/closing on a regular schedule each week, maintaining cleanliness and organization, preparing and stocking products, taking inventory and placing Sysco orders, and managing calendar of availabilityExecute promotions in the Headquarters Cold Stone Creamery training store, including making promotional products and installing POP materialsFollow recipes and procedures to build, decorate and stock freezer products for Cold Stone Creamery Headquarters private storeAssist Research & Development team members with products for testing, cuttings, samplings, photoshoots, ideationsReceive, organize and communicate sample deliveries for Research & DevelopmentWork with members of the Operations Services team to execute a variety of projects, mostly related to the Cold Stone Creamery brandAssist with development of training materials such as Procedure Cards, Recipe Cards, and Reference DocumentsAssist with management of Kahala Brands' quality assurance portalAssist with planning and execution of various events such as Franchisee Board meetingsSupport various Ops Services team responsibilities and assist with headquarters events such as dry run fundraisers, charity donations, special guest visits, employee lunches and employee activities (e.g., planning/setting up/hosting/breaking down headquarters events)Knowledge / SkillsExcellent verbal and written communication skillsExcellent organization skillsDetail-oriented and attentive to cleanlinessAbility to work independently, as well as part of a teamAbility to handle a variety of different tasks at once, prioritizing and sequencing actions/decisions to move tasks toward executionDemonstrated desire for continuous learning and improvementEnthusiastic, optimistic and service-minded team playerBasic skills in Microsoft (e.g., Microsoft Word, PowerPoint and Excel)Basic restaurant experiencePhysical RequirementsAble to stand for prolonged periods during product developmentAbility to lift up to 45 pounds and perform repetitive motions such as scooping, mixing, whisking, decorating and portioning productsBenefits (Subject to Change):401(k) matching, including Roth options3 Medical insurance plansDental insuranceVision insuranceEmployee assistance programFlexible spending accountHealth savings accountLife insuranceShort-term disability insuranceLong-term disability insurancePaid time off (10 holidays, 3 weeks PTO)Tuition reimbursementReferral programWellness programsHybrid work schedule