Administrative Assistant

Company: LHH

Employment Type: Temp‑to‑Hire

Pay Rate: $18–$19 per hour

Location: St. Cloud, MN

Schedule: Full‑Time | Onsite (Hybrid potential after conversion, based on performance)

Position Overview

LHH is seeking an Admin Associate to support a financial services resource center in St. Cloud, MN. This temp‑to‑hire opportunity is ideal for someone who enjoys customer interaction, problem‑solving, and administrative support within a professional office environment.

The Admin Associate will serve as a key point of contact for internal professionals and clients, providing high‑quality service while supporting business operations through accurate documentation, system navigation, and follow‑up. The goal of this role is to build trust, maintain client satisfaction, and contribute to a smooth and efficient service experience.

Key Responsibilities

Administrative & Client Support

• Serve as a primary point of contact for inbound calls and inquiries from internal professionals and customers.
• Handle escalated or complex service issues with professionalism and strong problem‑solving skills.
• Provide administrative and operational support across various business functions, including account support, transfers, and service requests.
• Accurately document all interactions and outcomes in the CRM system.

System & Process Support

• Assist users with navigating internal systems and tools related to financial and brokerage services.
• Maintain call handling and quality standards while adhering to assigned schedules.
• Work independently to resolve issues efficiently without the need for escalation when possible.

Collaboration & Projects

• Partner with teammates to ensure consistent service delivery and meet performance expectations.
• Participate in special projects and initiatives as assigned.
• Provide training support to peers on departmental processes and system navigation as needed.

Required Qualifications

• High school diploma or GED required.
• 1+ year of customer service or call center experience.
• 1+ year of experience using Microsoft Office (Word, Excel, Outlook).
• Strong organizational, follow‑up, and documentation skills.
• Proven ability to resolve problems effectively and professionally.
• Self‑motivated with a service‑oriented mindset.

Preferred Qualifications

• Prior experience in banking or financial services.
• College degree or equivalent professional experience.
• Familiarity with CRM systems.
• Demonstrated interest or understanding of the financial services industry.

Skills & Traits for Success

• Passion for delivering outstanding customer service.
• Clear, professional verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to adapt quickly in a fast‑paced environment.
• Coachable and open to feedback and training.
• Collaborative team player with the ability to work independently.
• Positive, empathetic, and solution‑focused approach.

Why Work Through LHH?

• Temp‑to‑hire opportunity with long‑term potential.
• Competitive hourly pay at $18–$19/hour .
• Exposure to a professional financial services environment.
• Ongoing support throughout the assignment from the LHH team.
• Opportunity to grow into a permanent role with potential future hybrid flexibility.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance