Maintenance Dispatch Supervisor

Job Description

Job Description

Great homes don't maintain themselves, and great maintenance teams don't run themselves either.

Our client is looking for a Maintenance Supervisor to lead their regional maintenance dispatch team, own work order performance, and make sure every home meets company standards and gives tenants a safe, enjoyable place to live.

The Big Picture:

You bring detailed functional knowledge of managing assets and portfolios, a real commitment to exceptional customer service, and experience leading teams that oversee residential maintenance work orders. You know the repairs it takes to bring a home up to company standards, and your key objective is making sure your team hits the company's and department's KPIs.

About the Company:

Our client operates in the single-family residential space and have built a reputation for a flexible, empowering culture. The team values transparency above all: speaking candidly, owning outcomes, and celebrating wins together. They tackle challenges head-on and don't back down, but they don't take themselves too seriously either. If you're self-motivated with a can-do attitude and enjoy finding solutions where others see roadblocks, you'll fit right in. Strong benefits and real growth opportunities come standard.

What You'll Own:

• Supervise and lead the maintenance dispatch team for your assigned region
• Onboard new team members and run recurring training for new and current staff
• Make sure your dispatch team hits timeline, cost, and quality KPIs on every work order
• Prepare regular reports for management covering regional budgets and performance
• Partner with supply chain teams to grow the vendor base in markets that need it
• Meet weekly with Field Maintenance Managers to align on field staff KPIs
• Enforce high urgency, priority, and safety requirements on all work orders
• Manage and oversee escalated maintenance work orders in your region
• Oversee all staff responsibilities
• Drive internal field performance by assigning 70% of work orders to field staff
• Take on projects and additional duties as requested

What you Bring:

• 3 years of experience in single family or multi-family maintenance
• A minimum of 2 years in customer service and call center management
• Proficiency in Outlook, Excel, Word, PowerPoint, and similar Microsoft tools

Bonus Points:

• Bachelor's degree in a similar field
• Certifications and licenses such as EPA, Lead, and Asbestos

Additional Information:

• This is an office-based position at our client's corporate office in downtown Dallas, TX. 
• The salary range for this role is $65,000 to $75,000 per year, plus benefits (medical, dental, vision, 401K, generous PTO and more).

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

T hink you can turn a stack of work orders into a well-oiled machine? Apply today and show this team how it's done!