Business Systems Specialist

Business Systems Specialist

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

The Business Systems Specialist (BSS) serves as the liaison between business stakeholders and technology teams to improve operational efficiency, optimize retail systems, and support strategic initiatives across the organization. This role is responsible for analyzing business processes, gathering and documenting requirements, supporting system implementations, and ensuring technology solutions align with retail business objectives. The ideal candidate has strong analytical skills, retail industry knowledge, and experience working with enterprise business applications such as ERP, POS, inventory management, merchandising, supply chain, and reporting systems.

Key Responsibilities

• Business Analysis & Requirements Gathering
• Partner with retail operations, merchandising, supply chain, finance, eCommerce, and IT teams to identify business needs and system improvement opportunities.
• Gather, document, and validate business and functional requirements.
• Conduct workflow analysis and recommend process improvements to increase operational efficiency.
• Translate business requirements into detailed functional specifications and user stories.
• Systems Support & Optimization
• Support and enhance retail business systems including POS, ERP, inventory management, replenishment, forecasting, and reporting platforms.
• Analyze system issues, troubleshoot root causes, and coordinate resolution with internal IT teams or vendors.
• Participate in system upgrades, testing, configuration changes, and implementation projects.
• Monitor system performance and recommend enhancements to improve user experience and business outcomes.
• Project Management & Collaboration
• Collaborate with cross-functional teams on technology initiatives and process improvement projects.
• Assist with project planning, timelines, testing coordination, training, and implementation support.
• Facilitate meetings between technical and non-technical stakeholders.
• Support change management activities and user adoption initiatives.
• Data Analysis & Reporting
• Analyze retail and operational data to identify trends, inefficiencies, and business opportunities.
• Develop reports, dashboards, and KPI metrics to support decision-making.
• Ensure data integrity and consistency across systems.
• Testing & Documentation
• Develop and execute test plans, test scripts, and user acceptance testing (UAT).
• Create and maintain system documentation, process maps, training materials, and standard operating procedures.
• Ensure compliance with internal controls, policies, and data governance standards.

Qualifications

• Education
• Bachelor's degree in Business Administration, Information Systems, Computer Science, Supply Chain, or related field preferred.
• Experience
• 3–5+ years of experience as a Business Analyst, Systems Analyst, or similar role within a retail, wholesale, or distribution environment.
• Experience supporting retail systems such as POS, ERP, merchandising, inventory, warehouse management, or eCommerce platforms.
• Familiarity with retail operations, inventory management, replenishment, and supply chain processes.
• Technical Skills
• Experience with ERP and retail management systems.
• Proficiency with Microsoft Excel, SQL, reporting tools, and data analysis.
• Knowledge of project management methodologies and software development lifecycle (SDLC).
• Experience with testing methodologies and business process mapping tools preferred.
• Soft Skills
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Strong collaboration and stakeholder management skills.
• Detail-oriented with a focus on accuracy and continuous improvement.

Preferred Qualifications

• Experience with retail ERP platforms Epicor or similar systems.
• Knowledge of supply chain, inventory forecasting, or omnichannel retail operations.

Work Environment

Onsite retail corporate office environment. Occasional travel to stores, distribution centers, or vendor locations may be required.

Key Competencies

• Business Process Improvement
• Systems Analysis
• Retail Operations Knowledge
• Data Analysis
• Cross-Functional Collaboration
• Project Coordination
• Problem Solving
• Communication & Documentation
• Change Management