Knowledge and Content Manager

Job Description

Job Description

About BSNC Government Services, LLC

BSNC Government Services is a wholly owned holding company of Bering Straits Native Corporation, established to oversee and support BSNC’s subsidiaries that provide a broad range of services to federal, state, and local government clients. These subsidiaries specialize in areas such as facilities management, security, logistics, construction, environmental services, technology, and professional support. By aligning these operations under a single umbrella, BSNC Government Services ensures strategic coordination, regulatory compliance, and operational excellence across its government contracting portfolio, advancing BSNC’s mission to create sustainable value for its shareholders.

About this position: Knowledge and Content Manager Location - Remote

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via phone or email within ten (10) business days of submittal.

Essential Duties & Responsibilities

• Own and govern all Business Development/proposal content repositories, ensuring accuracy, usability, and controlled access across the company.
• Architect, configure, and maintain the Business Development SharePoint site, lists, libraries, permissions, and views; integrate with Microsoft Teams.
• Establish and enforce taxonomy, metadata, naming conventions, and Standard Operating Procedures for content creation, tagging, storage, and lifecycle management.
• Build and maintain centralized libraries for:
• Proposal boilerplate and corporate/subsidiary information
• Past performance (projects, Contractor Performance Assessment Reports, metrics, relevance)
• Resumes and staffing content
• Requests for Information, Sources Sought responses, proposal archive
• Marketing materials, graphics, photos, and visual assets
• Proposal debriefs and lessons learned
• Serve as functional lead for AI tools to enable content reuse, past performance relevancy determination, and proposal development support.
• Develop prompts, templates, and workflows that ensure AI outputs are accurate, compliant, and aligned with corporate voice and win themes.
• Train and support Business Development, Capture, Proposal, and Operations users on SharePoint, Teams, and AI tools; drive adoption of Knowledge Management best practices.
• Partner with Business Development stakeholders to identify and reuse high value content for new opportunities.
• Implement metrics/dashboards to monitor repository health, content freshness, and reuse, and lead regular content cleanup and refresh cycles.

Required (Minimum Necessary) Qualifications

• Education Requirements:
  • Bachelor’s degree in Knowledge Management, Information Systems, Library/Information Science, Business, Communications, English, or a related field (or equivalent experience).
• Level of Experience Requirements:
  • 5–7 years of experience in a federal government contracting environment supporting Business Development, Capture, Proposal Management, or Knowledge/Content Management.
  • Minimum 3 years of hands‑on experience configuring and maintaining SharePoint Online sites, lists, and libraries.
• Demonstrated expertise in SharePoint Online: site design, lists/libraries, metadata, content types, and permissions.
• Hands on experience with Microsoft 365, especially Microsoft Teams for collaboration on opportunities and proposals.
• Strong understanding of federal RFPs, RFIs, Sources Sought, evaluation criteria, and proposal structures.
• Experience with AI tools for proposals/content management to support content reuse and past performance relevancy.
• Proven ability to document and implement processes, SOPs, and governance for content and knowledge management.
• Excellent organization, attention to detail, and communication skills; comfortable working with cross functional stakeholders under deadline.

Knowledge, Skills, Abilities, and Other Characteristics

• Working knowledge of federal government contracting and procurement processes (RFI, Sources Sought, RFP, evaluation criteria, debriefs).
• Knowledge of proposal development lifecycles (BD, capture, proposal, post‑award) and standard proposal structures (management, technical, staffing, past performance, price volumes).
• Strong understanding of SharePoint Online capabilities, including sites, subsites, lists, libraries, permissions, views, content types, and workflows.
• Knowledge of Microsoft 365 collaboration tools, particularly Microsoft Teams, OneDrive, and related Office applications (Word, Excel, PowerPoint).
• Familiarity with knowledge management principles (taxonomy, metadata, information architecture, content lifecycle, version control, governance).
• Understanding of AI‑enabled content management and search tools and their application to proposal content reuse and past performance relevancy.
• Knowledge of core Business Development/proposal content types: boilerplate, resumes, past performance, CPARs, PPQs, marketing collateral, graphics/photos, and lessons learned.
• Basic understanding of multiple federal service lines such as Base Operations, Construction, Environmental, Logistics, Security, and IT, and how these influence proposal content.
• Strong customer‑service orientation toward internal clients (Business Development, capture, proposal, operations).
• Demonstrated commitment to continuous improvement, proactively identifying opportunities to streamline processes.
• Change‑agent mindset with willingness to drive adoption of new tools and methods.
• Collaborative and team‑oriented approach; comfortable working across organizational boundaries.
• Curiosity and proactive learning orientation toward AI, knowledge management, and proposal best practices.

Preferred

• Familiarity with Shipley or similar BD/capture/proposal methodologies and their implications for content structure and reuse.
• Experience implementing metadata models, taxonomies, and information architecture for BD/proposal repositories.
• Proficiency with Power BI, Excel, or similar tools to build dashboards and metrics related to content usage and performance.

Supervisory Responsibilities

• This position will have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive”

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position (seated or standing) for extended periods while working on a computer.
• Must be able to operate a computer, keyboard, mouse, and other standard office equipment on a frequent and repetitive basis.
• Must have sufficient visual acuity to review detailed electronic documents, spreadsheets, and graphics on a monitor for prolonged periods, with or without corrective lenses.
• Must be able to communicate clearly via phone, video conference, and email.
• Must be able to maintain a regular work schedule, meet critical proposal deadlines, and occasionally work extended hours during peak periods.

Work Environment

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Setting: Work is performed remotely in a standard office environment (home office or equivalent).

Schedule and Flexibility: This is a full-time, exempt position based on a 40-hour work week, typically performed during standard business hours, Monday through Friday. As this role supports time-sensitive Business Development and proposal activities, work hours in excess of 40 per week may be required to meet critical deadlines, support peak proposal periods, and fulfill department and organizational requirements. Some flexibility in schedule may be necessary to collaborate across time zones and to accommodate high-priority or expedited efforts.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.