Bilingual Telephone Triage RN - Must Live In Houston, TX

Bilingual Telephone Triage RN

Join the visionary team at Legacy Community Health Services and pioneer the future of community healthcare. As a Bilingual RN Telephone Triage Nurse, you will be at the forefront of transforming patient care through digital innovation and compassionate interactions. This role is pivotal in our mission to provide groundbreaking healthcare solutions.

Schedule: 7AM-5PM | Rotating Schedule

Location: Remote

Role Highlights: Engage in cutting-edge, patient-centered care through advanced telephone triage methods.

Work Environment Benefits: Collaborate in an agile, tech-enabled environment with opportunities for professional growth.

Impact and Growth Opportunities: Be a catalyst for change in healthcare delivery, with access to continuous improvement and professional development initiatives.

Team Collaboration Aspects: Foster synergies with a dynamic clinical team to revolutionize patient care strategies.

Mission-Driven Elements: Align with Legacy's future-focused mission to enhance healthcare accessibility and innovation.

Be a part of a trailblazing community health organization where your expertise will redefine patient engagement and care pathways.

Key Responsibilities:

• Manage urgent and emergency calls with a strategic focus on best practice guidelines for optimal care.
• Leverage innovative telephone triage strategies to accurately direct patients to appropriate care levels and professionals.
• Collaborate with an agile clinical team to prioritize and address immediate patient care needs.
• Accurately gather and document critical patient information, facilitating informed provider decision-making.
• Deliver nursing advice and patient education using state-of-the-art protocols and tools.
• Assist in seamless care coordination while ensuring patient privacy and documentation precision.
• Champion professional collaboration, advocating for an integrated team approach.
• Maintain efficient call handling with a focus on professionalism and cultural competence.
• Ensure unbiased care delivery, respecting cultural diversity and cost-effectiveness in treatment approaches.

Minimum Qualifications:

• Graduate from an accredited Registered Nursing program with active Texas RN licensure.
• CPR certification, demonstrating readiness for emergency scenarios.
• Minimum of three years of practical RN experience, with a preference for family medicine expertise.
• Previous nursing triage experience is a significant advantage.
• Demonstrated proficiency in clinical, interpersonal, and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to effectively manage multiple deadlines and prioritize tasks.
• Spanish language fluency strongly required to support our diverse community commitment.

About Legacy Community Health:

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative: We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed: We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators: We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.