Producer Support Specialist - Bilingual (Spanish) Houston, TX

Producer Support Specialist

Agility Insurance Services is a national Field Marketing Organization (FMO) dedicated to helping independent agents and agencies grow their businesses through industry-leading training, carrier partnerships, contracting support, marketing resources, and sales enablement. With a diverse portfolio that includes Medicare, ACA, Life, Supplemental, and Group products, Agility empowers insurance professionals to better serve their clients while expanding their opportunities for success. Our mission is to support agent growth through education, innovation, and personalized partnership, creating lasting value for both agents and the communities they serve.

As a Producer Support Specialist, you'll be the heart of our relationship with insurance agents, providing personalized support and ensuring smooth, timely interactions.

You will work closely with our agents to understand their needs, resolve challenges, and help them succeed. Your role will be pivotal in fostering lasting partnerships while collaborating across departments to deliver seamless solutions.

If you are passionate about making an impact through exceptional customer service and problem-solving, this role is for YOU!

Role Responsibilities

• Manage and resolve a high volume of calls with efficiency, compassion, and a solution-oriented mindset.
• Handle a variety of challenges, from resolving service issues to helping producers with the resources they need to thrive in their roles.
• Proactively approaching daily responsibilities will ensure that our agents get the support they need, on time, every time.
• Engage with agents across multiple communication channels, from phone calls to emails and live chats, providing consistent, friendly, and efficient support every step of the way.
• Answer questions or provide any troubleshooting to make the process as easy and seamless as possible for our partners.
• Works one-on-one with Life & Health Insurance Producers, identifying their needs, managing accounts, and utilizing an in-depth working knowledge of the company's brands, systems, and processes to support their successes.
• Acquires and grows a working knowledge of the Life & Health Insurance industry by keeping abreast of trends, opportunities, and marketing and enrollment systems.
• Participates in an environment that fosters a positive, motivated, and challenging customer service-oriented team that promotes ongoing continuous improvement initiatives.
• Communicates proactively with senior leadership on the performance of agent service strategies and programs.
• Completes required training (including, but not limited to, insurance licensing, contracting, and certification)
• Follows office procedures such as answering phones, utilizing scripts, dealing with incoming and outgoing emails, typing various documents, and entering detailed notations.
• Accurately and consistently updates the company database with both agent and customer information. Keeps meticulous notes in the system to quickly reconcile any discrepancies with agents and/or customers.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Prior experience with customer service a plus
• Proficient in MS Office, specifically Excel, Word and PowerPoint
• Excellent oral and written communication skills
• Familiar with current product lines and customer base, DESIRED
• Excellent customer relationship skills
• Must be bilingual (Spanish-Required) or Vietnamese desired
• Must reside in the Houston, Texas area
• Must be able to work in the office

What We Offer:

Job Type: Full-time

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In office - Houston, Texas

License/Certification: Insurance Agent License- Desired, not required!

If you're a motivated, bilingual professional with a passion for helping others, we want to meet you! Don't miss this exciting opportunity! Apply today and take the next step in YOUR career.