Project Manager II

Job Title

This role serves as a key client-facing position supporting study maintenance activities within IQVIA's Interactive Response Technology (IRT) environment.

The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.

The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.

Client Service (60%)

• Serve as the primary point of contact for clients during study maintenance phases
• Organize and participate in regular client meetings, ensuring clear communication and alignment
• Respond to client inquiries and requests in a timely and professional manner
• Manage study budgets and support Change Orders (COs) as required
• Provide regular updates on study progress, including risks, timelines, and supply strategy
• Proactively review and optimize supply strategies to identify risks and improvement opportunities
• Analyze study-related data periodically to identify trends, issues, or potential risks

Data Change Management (30%)

• Author and document data change requests based on client requirements
• Pre-approve data change requests initiated by Helpdesk teams
• Coordinate implementation, validation, and review of data changes to ensure quality and accuracy
• Ensure all changes are tracked, documented, and aligned with study requirements

Helpdesk Support (5%)

• Review escalated Helpdesk tickets and assess appropriate actions
• Resolve client issues promptly, ensuring minimal disruption to study operations
• Initiate updates to Helpdesk study guides to improve support efficiency

Additional Responsibilities (5%)

• Draft and maintain study-specific user guides and documentation
• Investigate system or study issues and manage through to resolution
• Monitor study alerts and proactively escalate risks where appropriate
• Support onboarding and training of new team members as needed
• Participate in Investigator Meetings and client audits as a study representative
• Assist in managing System Change Requests (SCRs) for bug fixes outside PMG scope
• Collaborate with system design teams on documentation and process improvements
• Perform other duties as required to support business needs

Skills and Competencies

• Strong client focus with a commitment to delivering high-quality service
• Excellent communication skills (written and verbal) with the ability to engage with external clients
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently while contributing effectively within a team environment
• Solid organizational and multitasking capabilities
• Technical aptitude with ability to learn IRT systems and related tools
• Proficiency in Microsoft Office applications

Minimum Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience
• 1–3 years of IRT project management or related clinical research technology experience preferred
• Experience in a client-facing or customer delivery environment is highly desirable

Working Conditions

• Role requires extensive keyboard

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.