Field Service Representative

Overview When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. Responsibilities Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor. Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems. Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor. Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures. Benefits Competitive Compensation Packages (65k-85k not including OT) Travel, Company Truck, Gas Card, Meals/Lodging ALL included Medical, dental and vision coverage starting day 1 Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401(k) Savings Plan including company match Health savings account (HSA) Flexible spending accounts (FSAs) Short and long-term disability coverage Parental leave Employee Assistance Programs Voluntary Benefits and Employee Discounts Career Development Qualifications Degree or equivalent experience desired Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Initiative : Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Mechanical Maintenance - Power Supply : Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants. Mechanical Maintenance (Oil and Gas) : Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons. Safety (Oil and Gas) : Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards. Programmable Logic Controller (PLC) : Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls. Troubleshooting Technical Problems : Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment. Requirements Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation. Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years) Be able to obtain a legal Transportation Worker's Identification Credential. Additional Information Visa Sponsorship is not available for this position. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. This Job Description is intended as a general guide to the job duties for this position and is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Any offer of employment is conditioned upon the successful completion of a drug screen. #J-18808-Ljbffr