Customer Care Coordinator

Customer Care Coordinator

Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. We're a people-first organization with a strong culture, a supportive team environment, and a mission that truly makes a difference. Whether you're new to healthcare or have years of experience, you'll find opportunities here to grow, contribute, and be part of meaningful work that impacts lives every day.

Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide, Top Places to Work by the Atlanta Journal-Constitution, and Healthiest Employers. As part of Jackson Healthcare, we have also been honored with Top Global Inspiring Workplaces, Fortune 100 Best Companies to Work For, PEOPLE's Companies That Care, and Fortune's Best Workplaces in Health Care.

The Customer Care Coordinator is accountable for all functions through the initial review of provider information (physician, advanced practice nurse, and allied health providers) and acts as an evaluator for the Customer Care Department preceding the Privileging, Verifications, Licensing, and Service Coordinator processes. The Customer Care Coordinator is responsible for data entry, mapping, and other pre-screening responsibilities. This can include working on primary source verifications, references, data collection and data entry. The Customer Care Coordinator is ultimately responsible for securing provider and client information upfront allowing for a quicker and smoother process for the customer.

What You'll Do

• Pre-population of CVs and provider information received into the company database.
• Requesting, collecting, and/or mapping of client applications received into the company database.
• Outreach to the providers office for discrepancy and missing information.
• Work with provider or group by phone, email, or mail regarding Onboarding status
• Assists and develops contact sheets for provider's previous work history, insurance coverage.
• Develops and implements the Company's Customer Care strategies, working with all specialty teams in the company.
• Communicates with clients via phone and/or email in order to determine preferences and maintain database checklists.
• Reviewing and understanding trends to maintain the department's success.

What We're Looking For

• Excellent customer service and organizational skills.
• Must be able to work under pressure and sustain a fast-paced work environment.
• Building trust and respect with partners by consistently exceeding quality expectations.
• Ability to multitask and have a strong sense of urgency and time management skills.
• Work independently and collaboratively as a team player.
• Able to shift focus and direction quickly.
• Clearly communicate issues to management.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Bachelor's degree preferred and/or relevant experience.
• Credentialing or physician licensing experience preferred.
• Privileging/enrollment experience preferred

Why You'll Love Working at Jackson and Coker

• Industry Stability: A nationally respected leader in healthcare staffing with long-term career potential
• Comprehensive Training: In-depth onboarding and ongoing professional development
• Incredible Onsite Perks: Gym, pool, sauna, restaurants, Starbucks, game room, and more
• Family-Friendly Benefits: Free onsite healthcare for you and your family, plus childcare and virtual learning support
• Robust Benefits Package: Medical, dental, vision, life insurance, disability, and 401(k) with company match
• Inclusive Culture: Mission-driven environment with associate-led networks and philanthropic initiatives

Disclosures

• Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
• As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
• We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.