Human Resources Generalist

Quest Defense Systems & Solutions, Inc. is seeking an experienced Human Resources Generalist to support a hybrid, multi-state organization. In this role, you will help manage employee onboarding, HR communications, HR operations activities, and employee lifecycle administration, serving as a trusted HR resource from hire through offboarding. Key Responsibilities Lead and facilitate new employee orientation programs across multiple locations and states Coordinate onboarding activities to deliver a positive, welcoming, and compliant employee experience Prepare onboarding materials, presentations, and communication tools Partner with managers and internal teams including Talent Acquisition, IT, and Payroll to support onboarding readiness Support onboarding workflows and documentation within HR systems Create, edit, and maintain HR communications across multiple channels Develop and maintain communication templates, toolkits, and HR resource materials Draft employee letters and other HR-related documentation Support communication planning and execution for HR programs, meetings, and organizational updates Support employee lifecycle activities, including new hires, job changes, promotions, transfers, and offboarding Ensure HR records and employee documentation remain complete and accurate Assist with HR process documentation and standard operating procedures Support compliance-related documentation and tracking requirements Partner with Payroll and HR to support data accuracy and timely processing Monitor and respond to HR support tickets, employee inquiries, and service requests with professionalism and timeliness Serve as a primary point of contact for employee questions and triage inquiries to the appropriate HR, Payroll, Benefits, or leadership stakeholders Track ticket status, resolution timelines, and recurring themes to improve employee experience and process effectiveness Maintain accurate documentation of employee requests and resolutions Support development of self-service tools, FAQs, and knowledge resources to reduce repetitive inquiries Help establish consistent service standards and response expectations for HR support activities Prepare materials and logistics for HR-led meetings and employee sessions Coordinate meeting setup and technology support using Microsoft Teams and related platforms, including invitations, recordings, attendance tracking, and follow-up communications Assist with presentations, employee engagement activities, and HR events Support compliance with multi-state employment requirements and company policies while maintaining confidentiality and professionalism Identify opportunities to improve communication, efficiency, and employee experience Required Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field PHR, SPHR, SHRM-CP, or SHRM-SCP certification 5+ years of experience in Human Resources, HR Operations, People Operations, or a related HR function Experience supporting employee onboarding, employee lifecycle administration, and HR operations processes Experience working in a multi-state employment environment Working knowledge of employment laws, HR compliance requirements, and confidentiality standards Experience utilizing HRIS platforms, with ADP experience preferred Strong written and verbal communication skills Excellent organizational skills with strong attention to detail Ability to manage multiple priorities in a fast-paced, growing organization Proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint, and Teams Ability to work in a hybrid environment with regular onsite presence in Cincinnati, Ohio Technology and Tools ADP HRIS platforms Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams SharePoint Benefits Competitive pay Employer-matched 401(k) Certification assistance Comprehensive medical, dental, life, and disability coverage Professional development support Flexible, friendly workplace Location and Compensation Location: Mason, OH (hybrid). Regular onsite presence in Cincinnati, Ohio. Salary: USD 72,500 - 86,000 per year. Preferred Qualifications Experience facilitating new hire orientation and onboarding programs Experience managing employee inquiries, HR ticketing systems, or shared services support functions Experience supporting remote, hybrid, and onsite employee populations Experience creating HR communications, templates, SOPs, and employee-facing documentation Experience with ADP Workforce Now or similar HRIS platforms Experience with Greenhouse or other applicant tracking and onboarding systems Experience supporting engineering, manufacturing, aerospace, defense, technology, or other highly technical workforces Experience working in a rapidly growing or evolving organization Familiarity with SharePoint and employee communication platforms #J-18808-Ljbffr