Service Operations Specialist II - Bilingual (DQ)

Requisition #: 20759Functional Area: Audit/Risk/Compliance; Office/ClericalEmployment Type: Full-TimeWork Options: Remote / Work from Home in the US #LI-RemoteWork Hours: Monday - Friday 8am - 430pm CSTShort Description J. J. Keller has a REMOTE - Document Review Specialist opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. As a Document Review Specialist you will be responsible for auditing various documents on behalf of our clients in a metric driven environment. This position will also be responsible for translating documents from Canadian French to English. Read what Zoua has to say about the Document Processor position and working at J. J. Keller: and Perks $20 - $22/hr. 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday Annual Reviews + Merit Increases + Quarterly Bonus Program New Hire On-the-Job Training Medical + Dental + Vision Insurance 401(k) with Employer Match + Company-funded Profit Sharing Job Responsibilities Audits driver qualification documents and drug & alcohol information for clients. Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems. Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems. Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings. Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information. Reviews, interprets, and translates driver qualification and compliance-related documents from Canadian French or Spanish into English to support service delivery and regulatory compliance. Communicates effectively with internal and external stakeholders regarding information contained in French- or Spanish-language documents. Qualifications Experience/Education: High School Graduate or General Education Degree (GED). Professional proficiency in reading, writing, and speaking French is required to review, translate and process client documentation. 1+ years of experience in a general office setting. In lieu, will consider a combination of experience and post-secondary education. Experience in highly regulated industry a plus or ability to learn complex regulatory standards. Other Skills/Qualifications: Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs. Strong organizational skills and attention to detail. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $20.00 to $22.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. If you experience system-related issues or need assistance with the online application, please call View phone number on click.appcast.io. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.